> Markdown version of [/jobs/ext/1134102-network-support-technician](https://www.wearedevelopers.com/jobs/ext/1134102-network-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Support Technician - **Company:** The Job Network - **Location:** Williston, VT, United States - **Experience:** Starter - **Salary:** $65,000.0 - **Contract:** Permanent contract - **Skills:** Cisco IOS, Issue Tracking Systems, Networking Hardware, Routing, TCP/IP, Virtual Local Area Networks, Windows Desktop, Network Routers, Firewalls (Computer Science), Network Support, Cisco - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2e4ed74d0773854a ## About the Role * 1-2 years of experience in a technical support, helpdesk, or networking role * Solid Windows desktop support skills - you're the person end users can count on * Working knowledge of Cisco IOS and basic network concepts (VLANs, routing, switching, TCP/IP) * Authentic and compassionate communication - you can translate technical problems into plain language without talking down to people * Genuine responsiveness - customers hear back from you promptly, and they feel like someone is actually on it * Empathy and patience - you treat frustrated customers as partners, not problems * Intellectual curiosity and a desire to keep learning; you want to understand how things work, not just close tickets * A growth mindset toward networking and IT is a launchpad, and we'd love to help you get there * Cisco certifications (CCNA or equivalent) are a plus, but not required, * The Network Support Technician must be able to work both sitting and standing, lift 40lbs, and handle repetitive tasks., * Help desk: 1 year (Preferred) * Customer support: 1 year (Preferred) ## Description We are seeking a technically capable Network Support Technician who genuinely enjoys helping people. You will serve as the first point of contact for our customers when technical issues arise, while also supporting the day-to-day IT needs of our internal team. You will see each ticket through from first contact to resolution. You will coordinate hardware dispatching through our network of globally positioned warehouses to get replacement parts to our customers fast. This role is a great fit for someone who is curious by nature, eager to grow in networking and IT, and understands that how you communicate matters just as much as what you know. What You'll Do * Respond to inbound customer support requests via phone, email, and ticketing system with urgency and professionalism * Diagnose and troubleshoot issues related to routers, switches, firewalls, and related networking equipment * Provide strong desktop and end-user support for Windows environments - account management, hardware, software, and connectivity issues * Escalate complex issues to senior engineering staff with clear, thorough documentation * Coordinate RMA and replacement processes for defective or failed hardware * Maintain accurate records of customer interactions, resolutions, and equipment history * Participate in an after-hours on-call rotation (after-hours responses are compensated with bonus pay) ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)