> Markdown version of [/jobs/ext/1135301-enterprise-it-support-senior-tech](https://www.wearedevelopers.com/jobs/ext/1135301-enterprise-it-support-senior-tech). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise IT Support Senior Tech - **Company:** Datadog - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $96,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Confluence, Software as a Service, Software Asset Management, Datadog, Scripting, Slack, Casper Suite, Gsuite, Api Management, User Accounts - **Published:** June 30, 2026 - **Apply:** https://careers.datadoghq.com/detail/8031642/?gh_jid=8031642 ## About the Role * 6+ years of experience in an IT Support role, preferably supporting a corporate environment * You love working in a team and helping people * You get excited to teach and mentor new things you have learned * You love mastering Saas tools and workflow * You are a motivator and lead with positivity * You have supported Apple devices such as Macbooks and iPads * You have excellent verbal and written communications skills * You have experience in providing detailed support under high pressure settings in a corporate environment * You are forward-thinking about emerging tech trends, with a knack for establishing AI best practices, automation, scripting and API integrations. * You are fascinated by the way things work and can explain them in simple terms * You want to work in a fast-paced, high growth startup environment * You have experience managing medium to large IT related projects * You've used Google Workspace and other common SaaS applications such as Slack, Zoom, Confluence, RingCentral and Jamf to administer & manage user accounts Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. ## Description The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like G Suite, Slack, Zoom, Jamf, and more. As an Enterprise IT Technician I for the IT Support team, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones, and make sure the technology in our offices is working. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: * Provide best-in-class customer service and technical support for our employees * Deploy laptops as part of onboarding and refresh cycles * Assist with new hire orientations covering policies, best practices and services used within Datadog * Handle general ticketing, account management, and problem escalation * Maintain hardware and software inventory * Work with global counterparts to improve processes and consistency across the org * Support unified communications needs for Datadog employees in conference rooms and other common areas * Automate workflows and eliminate operational ambiguity through AI, system APIs, and MCP integrations. * Create and maintain internal and user facing documentation * Participate in deployment and security related projects * Participate in the IT Support on call rotation * Provide mentorship and be an escalation point to junior team members * Lead & support small and large scale projects * Lead & support internal events such as All-Hands and offsite marketing events * Become a subject matter expert in a Saas tool or process. * Lead team demos, meetings, initiatives ## Related Videos - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Cracking the Code to Tech Team Satisfaction](https://www.wearedevelopers.com/videos/1504-cracking-the-code-to-tech-team-satisfaction) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) - [Navigating the Future of Junior Developers in Tech](https://www.wearedevelopers.com/videos/1280-navigating-the-future-of-junior-developers-in-tech) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)