> Markdown version of [/jobs/ext/1136792-client-program-lead](https://www.wearedevelopers.com/jobs/ext/1136792-client-program-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Client Program Lead - **Company:** ISTS INC - **Location:** Nashville, TN, United States (Remote available) - **Experience:** Expert - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Microsoft SharePoint, Zendesk - **Published:** July 1, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b3f19dbe011ff415 ## About the Role Do you have experience in Video conferences (communication methods)?, Do you have a Associate's degree?, If you enjoy managing complex processes, solving problems, and ensuring every detail is accounted for, this role is built for you. As a Client Program Lead, you'll own program execution for a client's scholarship or education benefits programs, keeping timelines on track, resolving issues quickly, and delivering a smooth experience for both clients and users. You'll coordinate across teams, manage moving parts, and continuously improve how work gets done., * Associate's or Bachelor's degree, or equivalent experience * Three (3) or more years of experience in virtual customer support * Experience in higher education or education-related programs preferred * Five (5) or more years of experience in a service-driven environment Knowledge, Skills, and Abilities * Strong written and verbal communication skills * Ability to use AI and tools to improve efficiency and workflows * Experience with Zendesk or similar ticketing systems * Strong technical aptitude and comfort working in configurable systems * Basic knowledge of HTML for program configuration * Fluency with Office 365 (Teams, Outlook, Word, Excel, PowerPoint) and SharePoint Position Type/Expected Hours of Work This is a full-time, exempt salaried position, and the expected regular business hours are Monday through Friday, 8:00 am to 5:00 pm CT. Hours may be flexible and vary as needed. ## Description * Work that matters: Your work directly supports programs that help individuals access education opportunities * Ownership and impact: You are the primary execution owner. What happens in the program is driven by your work * Problem-solving in action: You'll identify issues, resolve them quickly, and improve processes to prevent them from happening again * Remote-friendly: Fully remote, computer-based work using email, messaging, phone, chat, and video tools. * Flexible PTO: Take time off to recharge when you need it. What you'll do * Manage the full lifecycle of programs for a client, ensuring accurate and timely execution * Configure program rules, workflows, and system setups to meet client requirements * Monitor program activity, track issues, and drive timely resolution of inquiries and tickets * Lead regular reviews of program performance, priorities, and next steps * Deliver reporting and support reconciliations to ensure accuracy and transparency * Maintain strong processes, documentation, and escalation paths to support a smooth user experience You'll be a great fit if you… * Enjoy detailed, process-driven work and take pride in getting things right * Can manage multiple priorities while keeping deadlines on track * Communicate clearly and confidently with both internal teams and clients * Like solving problems and improving systems and workflows * Are comfortable using technology, tools, and data to stay organized and effective ## Related Videos - [Developers don't need onboarding, do they? The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer)