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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead - IT Support Engineer (Cloud) - **Company:** Olson Resources - **Location:** Houston, TX, United States - **Experience:** Expert - **Salary:** $140,000.0 - $180,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), .NET Framework, Application Programming Interfaces (APIs), Agile Methodology, Application Performance Management, Systems Engineering, Microsoft Azure, C Sharp (Programming Language), Software as a Service, Cloud Computing, Systems Analysis, Enterprise Messaging Systems, NoSQL, Oracle (Applications), Power BI, Kusto Query Language, SQL Databases, Transaction Data, Azure Service Bus, Scripting, Postman, SOAPAPI, Git, Kubernetes, Information Technology, Cosmos DB, Restful APIs, Dynatrace, Api Management, TIBCO (Software) - **Published:** July 2, 2026 - **Apply:** https://www.careerjet.com/jobad/usfb73faa2263dc122619c4f4c4928fe82 ## About the Role * Bachelor's degree in Computer Science, System Engineering, Management Information Systems, or related field, with emphasis of study in systems analysis and 5+ years of experience in cloud infrastructure support, OR 7+ years of experience with any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered. * Able to work/support after hours and weekends - rotation through team * Cloud - Azure Infrastructure, Azure DevOps, .net, C#, Java, Automation / Scripting, Application Performance Management, REST / SOAP APIs, API Testing Tools, Agile and Git Preferred Qualififications * Microsoft Certified: Azure Fundamentals, Azure Administrator Associate or Azure Developer Associate * Azure Kubernetes, Azure API Management , Power BI, Oracle/SQL, NoSQL, Cosmos DB, * NoSQL databases, CosmosDB * Messaging technologies, Azure Service Bus * TIBCO BusinessWorks * Postman * Dynatrace APM * ability to create and run queries with DQL * Azure Application Insights * ability to create and run queries with KQL ## Description Responsible for implementing and maintaining process for the Support team. Processes oversee the health of applications in development and production environments. This individual will work with complex technologies while solving unique challenges within the Azure Cloud environment. Responsibilities * Understand and analyze complex cloud/SAAS infrastructure architectures * Ability to trace observability and transaction data for complex business transactions. * Analyze incidents and work to provide immediate resolutions and/or root causes. * Understand API application business domain knowledge. * Monitoring design: The process of defining and documenting the metrics that are used to analyze the usage and stability of the system. * Includes analysis of consumers and dependencies and provides metrics that will be used to observe the health of the components. * Creating and maintaining dashboards used for monitoring the applications. * Creating and maintaining alerts used for proactive exception based monitoring the applications. * Monitor and troubleshoot applications in multiple environments (development and production). * Provide support and analysis during deployments to multiple environments. * Create and maintain documentation for support and monitoring procedures. * Provide reporting of API performance and incidents to owning teams. * Work with internal/external clients including (QA, developers, architects, and business analysts) to provide technical support., Overview: The position of E&I Engineer will provide technical direction to assigned design efforts pre-and post-award of projects and will report to the Engineering Department Ma… + 2 hours ago, Position Summary The Project Engineer will provide support for the development of new engineering design opportunities as well as oversee the execution of large Engineering, Proc… + 1 month ago ## Related Videos - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [Leveraging Real time data in FSIs](https://www.wearedevelopers.com/videos/806-leveraging-real-time-data-in-fsis) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [NoSQL Data Modeling for Front-end Developers](https://www.wearedevelopers.com/videos/297-nosql-data-modeling-for-front-end-developers) - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)