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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Marmon Industrial Energy and Infrastructure - **Location:** Pearl, MS, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Desktop Computing, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Radio-Frequency Identification, Software Deployment, Wi-Fi Technology, Information Technology, Laptops - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f9d3cfce211173f7 ## About the Role We are looking for an IT Support Specialist to join our manufacturing team, reporting to the Helpdesk Team Leader. The ideal candidate is hands-on, comfortable working on the shop floor, and focused on keeping systems running efficiently. Familiarity with ERP systems is a plus., * 2-4+ years of IT support or helpdesk experience, ideally within a manufacturing or industrial environment * Hands-on experience with hardware, software, Windows OS, Microsoft 365, Active Directory, and basic networking * Strong problem-solving skills with the ability to communicate effectively with non-technical users * Self-motivated, customer-focused, and comfortable taking ownership of issues * Highly organized with the ability to prioritize in a fast-paced environment * Comfortable working in a manufacturing setting, with occasional off-hours or on-call support for critical issues Preferred Skills: * Experience with ERP systems in a manufacturing environment * Familiarity with manufacturing-specific IT systems, including industrial PCs, shop floor data collection devices, and barcode/RFID systems * Exposure to multi-site or hybrid environments (on-premises and cloud), including basic Azure or Microsoft 365 administration * Experience working cross-functionally with production teams, operations, or external vendors in an industrial setting Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. ## Description * Serve as the first point of contact for end users across manufacturing, office, and remote locations, providing support via phone, email, in-person, and remote tools * Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile devices, shop floor terminals, and Wi-Fi/VPN, with a focus on minimizing production downtime * Install, configure, and maintain Windows systems, applications, and peripheral equipment in both office and manufacturing environments * Support day-to-day use of the ERP system (Axis by Aptean), assisting users with data entry, basic troubleshooting, and documentation; partner with the ERP Manager for more complex issues * Manage helpdesk tickets, prioritize based on business impact, and escalate as needed * Perform routine preventive maintenance, asset inventory tracking, and hardware/software audits across manufacturing equipment and IT infrastructure * Document issue resolutions and create user guides or quick reference materials to reduce recurring problems * Assist with IT onboarding/offboarding, software deployments, and small-scale projects such as system upgrades or device rollouts * Collaborate with the IT team, production supervisors, and vendors to ensure smooth daily operations ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)