> Markdown version of [/jobs/ext/1137311-service-desk-analyst-field-technician](https://www.wearedevelopers.com/jobs/ext/1137311-service-desk-analyst-field-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Analyst & Field Technician - **Company:** Cortrucent LLC - **Location:** Berlin, NJ, United States - **Experience:** Experienced - **Salary:** $48,000.0 - $68,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, VoIP, Business Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hyper-V, Identity and Access Management, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Networking Basics, Network Connections, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wi-Fi Technology, Software Troubleshooting, Peripherals, Technical Debt, Firewalls (Computer Science), Patch Management, Network Server, User Administration, Vmware - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8eacbb0d1f137cf0 ## About the Role We're seeking a versatile Service Desk Analyst / Field Technician to deliver responsive technical support across our managed services client base. This hybrid role blends remote help desk support with on-site field work, serving small-to-midsize businesses across regulated industries (healthcare, logistics, professional services). The ideal candidate is technically capable, client-facing, and comfortable balancing ticket-based support with hands-on deployment and troubleshooting., * Tested Experience - Proven, trusted, and dependable. * Real Accountability - Ownership, integrity, and responsibility. * Urgency to Improve - Momentum, progress, and relentless drive. * Straight Talk - Honest, direct, and clear. * Trusted Results - Proven, measurable, and impactful, * Passion for technology & security * 2-5 years of experience in help desk, desktop support, or field technician roles * Solid working knowledge of: * Windows operating systems and Microsoft 365 * Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi) * Active Directory / Entra ID user administration * Strong troubleshooting and problem-solving skills * Excellent communication and customer service abilities * Valid driver's license and reliable transportation for travel to client sites * Working knowledge hands-on experience with: * Microsoft ecosystem (Azure, M365) * Networking experience fundamentals (firewalls, VPNs, VLANs) * Virtualization platforms (VMware, Hyper-V, AHV) * Active Network+ & Sec+ * Ability to lift and move equipment (up to ~50 lbs) * Authorized to work in the U.S. without sponsorship - current or future., * Certifications like AZ-500, AZ-104, MS-102, CCNA, CCNP, Security+, ISC2 CC, CISSP or CCSP. * Consulting or Managed Service Provider (MSSP, MSP) background. * Familiarity with compliance & security frameworks (SOC 2, HIPAA, NIST, ISO, HITRUST, etc.), * Patient, helpful, and clear under pressure. * Hands-on and resourceful, comfortable both behind a ticket queue and on a client site. * A proactive problem-solver with a "get it done" mindset. Accountable, adaptable, and eager to keep learning and growing., * Meets deadlines and milestones set by leadership, with proactive communication when risks or blockers arise. * Extreme attention to detail and a commitment to doing the work the right way the first time, no quick patches, no temporary fixes left in place, and no shortcuts that create future technical debt. * Reliable transportation., * Client-Focused & Adaptable - Maintains client context, empathy, and urgency in every engagement; adapts quickly to changing priorities and client needs; goes above and beyond to deliver exceptional experiences. * Clear & Collaborative Communicator - Communicates clearly and confidently with clients and teammates; builds positive relationships and works well within a team. * Hands-On Doer - Balances structured process with practical, hands-on execution. * Problem Solver & Continuous Improver - Proactively identifies issues, proposes solutions, and pushes for continuous improvement; strives for excellence in every engagement. * Accountable End-to-End - Takes ownership of tasks from start to finish - including thorough testing, validation, and documentation - and drives results with minimal supervision. * Disciplined in Delivery & Detail - Consistently meets deadlines and milestones with proactive communication when risks or blockers arise; commits to doing the work the right way the first time - no quick patches, no temporary fixes left in place, and no shortcuts that create future technical debt. * Team Player - Supports teammates and contributes to a positive, collaborative culture. ## Description Cortrucent LLC is seeking a Service Desk Analyst & Field Technician to serve as a frontline technical resource for our clients and internal teams. This role combines responsive remote help desk support with hands-on field work, delivering fast, reliable resolution across a diverse base of small-to-midsize businesses in regulated industries. You will be responsible for triaging and resolving incidents and service requests, performing on-site deployments and troubleshooting, and delivering an exceptional client experience at every touchpoint. This is a hands-on, client-facing role ideal for someone who thrives on solving problems and is eager to grow their technical and security skills., * Serve as the first and second point of contact for client support requests via phone, email, and ticketing system * Triage, prioritize, and resolve incidents and service requests within defined SLAs * Document all work thoroughly and accurately in the PSA/ticketing platform * Escalate complex or high-impact issues to senior engineers with clear context and notes * Support core platforms and applications, including: * Microsoft 365 and Azure/Entra ID * Windows desktops and servers * Support Windows & Apple Hardware & Software * Active Directory (accounts, groups, GPOs) * Support business and line-of-business applications * Assist with user onboarding/offboarding, account provisioning, and access management * Provisioning hardware, software, and access. * Provide remote support via RMM tools and remote-control sessions Field Technician & Onsite Delivery * Perform on-site installations, configurations, and repairs of workstations, servers, networking equipment, and peripherals * Conduct hardware deployments, refreshes, and decommissioning at client locations * Troubleshoot network connectivity, printers, VoIP, and endpoint issues in person * Support structured cabling, equipment racking, and basic infrastructure work as needed * Assist senior engineers with project rollouts, migrations, and cutovers at client sites * Represent Cortrucent professionally at client locations and build strong working relationships Security & Compliance * Follow security best practices and client-specific compliance requirements (HIPAA, SOC 2, NIST, etc.) * Assist with patch management, endpoint protection, MFA, and basic security hygiene tasks * Support remediation of vulnerability findings and security tickets under senior guidance * Maintain strict confidentiality of client data and systems Documentation & Continuous Improvement * Create and maintain accurate technical documentation, asset records, and runbooks * Provide proactive updates to clients and teammates on ticket status and progress * Identify recurring issues and recommend improvements to processes and tooling * Follow company policies & procedures, * Fast, reliable resolution of client tickets within SLA targets * High client satisfaction and trust through responsive, professional support * Accurate, thorough documentation that strengthens the team's knowledge base * Smooth on-site deployments and field work that minimize client disruption * Continuous learning and certification path ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)