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# Epic Technical Support

- **Company:** Health Choice Network Inc
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $80,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Microsoft Azure, Software Documentation, Desktop Computing, Multi-Factor Authentication, Microsoft Software, Backup and Restore, Reliability of Systems, Information Technology, Network Server
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4994b015903c3d14

## About the Role

* 7+ years of experience in an IT-related role or bachelor's degree in a computer-related field (or equivalent experience)
 * Minimum 7+ years of experience providing technical IT support, preferably in healthcare environments
 * Strong experience with IT Help Desk frameworks and service delivery models
 * Experience with Microsoft technologies and/or Azure administration
 * Knowledge of Multi-Factor Authentication (MFA) and One-Time Passcode (OTP) systems
 * Experience supporting Epic applications (e.g., Kuiper, Satellite, LWS Records, TDR, Wisdom, Welcome)
 * Experience with third-party Epic integrations (e.g., MiPACS, Imprivata, Hyland, Dragon, TrustCommerce)
 * Strong understanding of workgroup computing environments (servers, desktops, networking, backup systems)
 * Excellent written, communication, and interpersonal skills

## Description

We are seeking a highly skilled Epic Technical Support Specialist to provide advanced technical support and ensure optimal performance of Epic systems and related technologies. This role serves as a key point of escalation, working closely with internal IT teams, healthcare center staff, and third-party vendors to troubleshoot issues, support deployments, and maintain system reliability., Technical Support & Issue Resolution

 * Provide advanced troubleshooting and technical support for Epic systems and related technologies
 * Research, diagnose, and resolve complex IT issues in a timely manner
 * Act as escalation point for high-priority incidents and critical system issues
 * Create, track, and prioritize tickets within the IT change management system, * Participate in and support Epic-related IT projects, ensuring timely completion of assigned tasks
 * Review and follow up with internal IT teams on ongoing initiatives
 * Collaborate with third-party vendors to validate configuration and functionality within Epic environments
 * Plan and execute deployment of Epic end-user devices in coordination with local IT teams, * Work closely with internal IT teams to ensure continuous service delivery
 * Lead and participate in internal and external trainings for IT staff and end users
 * Maintain clear communication with stakeholders regarding issue status and project updates

Documentation & Compliance

 * Create and maintain system documentation, support procedures, and application configurations
 * Follow IT policies, support procedures, and user code of ethics
 * Ensure HIPAA compliance and data security standards are consistently met


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