> Markdown version of [/jobs/ext/1137818-senior-manager-it-operations](https://www.wearedevelopers.com/jobs/ext/1137818-senior-manager-it-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager, IT Operations - **Company:** Airwallex US, LLC - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $175,000.0 - $280,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Systems Engineering, Software as a Service, Cyber Security, Information Technology Operations, Okta, Information Technology, Slack, Gsuite - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=71dbf0564b011458 ## About the Role As a Senior Manager on the IT Operations team, you will play a pivotal role within Corporate IT at Airwallex. You will lead the delivery of a best-in-class support experience for our employees, lead new office launches and regional expansions, and ensure fast, effective service desk support. You are an excellent communicator, comfortable with both written and verbal communication, and skilled at collaborating with colleagues locally and internationally. Acting as a bridge between IT support and operations, you will keep our business running smoothly while serving as a "player-coach" for your team. You'll set the standard for excellence, act as an escalation point for complex issues, and proactively tackle challenges as they arise. Your focus will be on streamlining our internal workflows and continuously improving our technology, documentation, systems, and processes., * Exceptional written and verbal communicator, fluent in English. * 4+ years of experience leading IT teams in multinational, tech-driven environments. * Expertise with Apple technologies and SaaS-driven organizations. * Proven ability to successfully implement and utilize AI in operational settings. * Strong leader with a player-coach mindset and hands-on technical expertise. * Demonstrated experience as an administrator for core SaaS tools (Slack, Google Workspace, Okta, etc.). * Regional leadership experience managing multiple offices and international teams. * Skilled in performance management and driving team improvement. * Familiar with procurement processes, vendor management, and related technologies (ERP, PR/PO, finance systems). * Able to manage multiple projects simultaneously, collaborate globally, and adapt standards to local needs. Applicant Safety Policy: Fraud and Third-Party Recruiters ## Description * Serve as the primary Corporate IT leader for your region, ultimately owning the end-to-end IT experience in region. * Primary * Guide, mentor, and manage the regional IT Operations team, fostering a culture of trust, collaboration, and excellence. * Ensure high-quality and consistent IT support for Airwallex staff, acting as an escalation point for complex issues. * Collaborate with global and regional leadership teams, effectively communicating priorities and managing high-pressure situations. * Drive internal process efficiencies, vendor management, procurement, and oversee office expansions or decommissions. * Partner with INFOSEC and IT Engineering on security priorities and innovation initiatives. * Monitor and report on key IT metrics/KPIs, ensuring optimal service delivery and ongoing IT health. * Leverage AI technologies and emerging tools to streamline workflows and enhance team effectiveness. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) - [Startup Presentation: Dealing with the bug Mafia](https://www.wearedevelopers.com/videos/1175-startup-presentation-dealing-with-the-bug-mafia) - [Your next 10x engineer isn't in your city. Refactor accordingly.](https://www.wearedevelopers.com/videos/100103-your-next-10x-engineer-isn-t-in-your-city-refactor-accordingly) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)