> Markdown version of [/jobs/ext/1137832-technical-support-specialist-geospatial-drones-gis](https://www.wearedevelopers.com/jobs/ext/1137832-technical-support-specialist-geospatial-drones-gis). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist - Geospatial & Drones (GIS)

- **Company:** Crescendo Inc.
- **Location:** United States (Remote available)
- **Contract:** Contract
- **Skills:** Geographic Information Systems, Data Infrastructure, Zendesk
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a3a318e35479c686

## About the Role

* Fluency in English and Portuguese (written and spoken), with the ability to clearly explain technical concepts in a simple, user-friendly way.
 * A bachelor's degree or higher in Geographic Information Systems (GIS), Geomatics, or a related field, with a strong interest in geospatial technologies.
 * Strong problem-solving and troubleshooting skills, with the ability to recognize patterns that may indicate deeper technical issues.
 * Excellent time management and prioritization skills, allowing you to manage multiple tasks effectively in a fast-paced environment.
 * A customer-first mindset with deep empathy and a genuine desire to help others, even in challenging situations.
 * Clear and effective written and verbal communication skills, including the ability to document processes and share knowledge with internal teams.
 * Curiosity and a continuous learning mindset, with a strong desire to expand technical knowledge and skill sets.

## Description

As a Technical Support Specialist (GIS Analyst), you'll become an expert in cutting-edge technology...our drone flight and 3D data platform! We are serious about providing a top-notch customer experience through continuous learning, knowledge-sharing, and deep customer empathy. You will collaborate with both your fellow Support folks around the world and cross-functional teams to resolve customer issues and help improve our products!

What You'll Do:

 * Use your drone flight and GIS knowledge to help our customers resolve any issues they may have when using our products to fly their drones, capture ground-based imagery with their 360 camera, or process and analyze collected data
 * Rapidly and accurately resolve customer tickets via email, chat, and phone-based support in Zendesk
 * Look for ways to improve processes and tools to help us scale our global support team
 * Continue growing and refining our knowledge base by contributing to both internal and external documentation
 * Use your active listening, customer empathy, and de-escalation skills to maintain and grow customer relationships
 * Advocate for our customers by collaborating directly with Engineering, Product Management, and our UX team on customer pain points or other product improvements


## Related Videos

- [From developer to instructor and DevRel: navigating roles as as a woman in the tech industry](https://www.wearedevelopers.com/videos/867-from-developer-to-instructor-and-devrel-navigating-roles-as-as-a-woman-in-the-tech-industry)
- [A Hitchhiker's Guide to Resource Efficient Software](https://www.wearedevelopers.com/videos/1414-a-hitchhiker-s-guide-to-resource-efficient-software)
- [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag)
- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [Your next 10x engineer isn't in your city. Refactor accordingly.](https://www.wearedevelopers.com/videos/100103-your-next-10x-engineer-isn-t-in-your-city-refactor-accordingly)
- [Intelligent Data Selection for Continual Learning of AI Functions](https://www.wearedevelopers.com/videos/367-intelligent-data-selection-for-continual-learning-of-ai-functions)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)