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# IT Support Technician

- **Company:** DSS Holdings LLC
- **Location:** Lakeland, FL, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Networking Hardware, Internetworking, Virtual Private Networks (VPN), Network Architecture, Networking Basics, Routing, Server Virtualization, TCP/IP, Wide Area Networks, Wi-Fi Technology, Warehouse Management Systems, Netsuite Erp, Network Support, Patch Management, Laptops, User Administration
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b845940c564c5d5a

## About the Role

* 2+ years of IT support, help desk, or systems support experience.
 * Experience in warehouse, distribution, or manufacturing environments preferred.
 * Experience working with MSPs and bilingual English/Spanish skills are a plus.
 * Windows 11, Microsoft 365, Active Directory, Azure/Entra ID, DNS, DHCP, and Group Policy.
 * Networking fundamentals (TCP/IP, Wi-Fi, VPNs, switching, routing).
 * Experience with NetSuite ERP and WMS systems preferred.
 * Strong troubleshooting and problem-solving skills.
 * Excellent communication and customer service.

## Description

The ideal candidate has hands-on experience supporting Windows environments, Microsoft 365, warehouse technology, networking, and end-user computing devices. They possess strong troubleshooting skills, excellent customer service abilities, and a proactive approach to identifying and resolving technical issues before they impact business operations., Technical Support

 * Provide support for desktops, laptops, mobile devices, printers, scanners, software, and peripheral equipment.
 * Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
 * Install, configure, maintain, upgrade, and replace IT equipment as needed.
 * Document support requests and coordinate issue resolution with vendors and MSPs.

Systems & Network Support

 * Support LAN/WAN, Wi-Fi, VPN, internet connectivity, and network devices.
 * Assist with Active Directory, Microsoft 365, Azure/Entra ID, DNS, DHCP, and user account administration.
 * Support virtual servers, Hyper-V environments, and business-critical applications.

Warehouse Technology

 * Assist with warehouse management systems (WMS), shipping systems, and warehouse network infrastructure.

Security & Asset Management

 * Support cybersecurity initiatives, endpoint protection, patch management, and physical security systems.
 * Manage employee onboarding/offboarding, account provisioning, and equipment deployment.
 * Maintain inventory of hardware, software, licenses, and technology assets.


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