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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Team Lead, Implementation & Support - **Company:** DoubleVerify - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $88,000.0 - $106,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Data Analysis, Batch Files, Software Documentation, Data Integration, Systems Integration, Webhooks, Data Pipelines, User Identification - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fffa26147459d656 ## About the Role * 5+ years of experience in technical implementation, solutions engineering, analytics, marketing technology, or related technical customer-facing roles, with demonstrated ownership of complex customer deployments and experience mentoring or managing Support team members. * Strong expertise in digital marketing measurement, including paid media, affiliates, email, offline channels, and the nuances of view-through vs. click-through attribution. * Deep understanding of attribution models, identity resolution, data collection methodologies, and the technical dependencies required to support accurate multi-touch attribution. * Hands-on experience troubleshooting complex technical implementations involving pixels, APIs, webhooks, batch files, and data integrations. * Proven ability to serve as a technical escalation point and collaborate cross-functionally with Product, Engineering, Customer Success, and Implementation teams to resolve complex issues. * Excellent customer-facing communication skills, with the ability to translate complex technical concepts into clear recommendations for both technical and non-technical audiences. * Demonstrated track record of driving operational improvements, including process design, documentation standards, automation, and team enablement. * Strong leadership and coaching skills, with the ability to develop team members, provide constructive feedback, and improve team performance. * Highly organized, comfortable operating in ambiguity, and able to manage multiple high-priority customer and operational workstreams simultaneously. * Bachelor's degree in a technical, analytical, or business-related field, or equivalent practical experience. The successful candidate's starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. ## Description * Lead and mentor the Implementation & Support team by providing technical guidance, coaching, and support on complex customer challenges, helping team members build expertise across Rockerbox's platform and measurement solutions. * Own and drive resolution for high-impact customer investigations related to marketing discrepancies, data quality issues, attribution questions, and other complex Support themes, ensuring clear communication and timely outcomes. * Serve as a senior technical escalation point for customers and internal teams, partnering with Engineering, Product, Customer Success, and Implementation to troubleshoot issues and define effective paths to resolution. * Establish best practices for Support operations, including ticket prioritization, customer communication standards, escalation workflows, and processes that improve time to resolution and overall customer experience. * Host technical office hours, create enablement resources, and coach team members on complex concepts related to attribution, data pipelines, integrations, and marketing measurement. * Identify opportunities to improve team efficiency through automation, tooling, and process improvements that reduce manual effort and allow the team to scale effectively. * Own and maintain documentation standards across Implementation and Support, ensuring technical knowledge is captured, accessible, and continuously improved. * Strengthen the feedback loop between Support, Product, and Engineering by identifying recurring customer challenges, advocating for product improvements, and ensuring customer insights influence product strategy. * Partner with Implementation leadership to improve onboarding quality, identify recurring technical challenges, and ensure customers are set up for long-term success. ## Related Videos - [Beyond Webhooks: The Future of Scalable API Event Delivery](https://www.wearedevelopers.com/videos/100312-beyond-webhooks-the-future-of-scalable-api-event-delivery) - [Migrating from COBOL with AI: A Moonshot Demo](https://www.wearedevelopers.com/videos/1531-migrating-from-cobol-with-ai-a-moonshot-demo) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) - [Data Science, ML & AI in the Oil and Gas Industry at NDT Global - Dr. Katja Träumner](https://www.wearedevelopers.com/videos/1308-data-science-ml-ai-in-the-oil-and-gas-industry-at-ndt-global-dr-katja-traumner) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe) - [How Much Does a Software Engineer Make? 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