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# UX Designer

- **Company:** Pivotal Consulting
- **Location:** Seattle, WA, United States
- **Experience:** Experienced
- **Salary:** $104,000.0 - $135,200.0
- **Contract:** Permanent contract
- **Skills:** User-Centered Design, Web Content Accessibility Guidelines, Website Wireframe, Adobe XD, Data Analytics, Figma
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f3cae41d8f953232

## About the Role

* Demonstrated at least three (3) years of experience within the last five (5) years providing user experience (UX) planning and design, human-centered design, customer experience (CX), or digital experience consulting services.
 * Demonstrated successful completion of at least two (2) major projects within the last five (5) years involving user experience, customer experience, digital transformation, or customer journey analysis in healthcare, long-term care, health and human services, social services, insurance, or a related regulated service sector.
 * Demonstrated experience working within government, healthcare, insurance, or other highly regulated industries where statutory, policy, legal, privacy, accessibility, or operational requirements materially influenced project delivery.

Preferred:

 * Experience designing for long-term care services, Medicaid programs, or aging and disability populations.
 * Familiarity with accessibility standards such as WCAG 2.1+ and inclusive design practices.
 * Strong understanding of compliance considerations including HIPAA or similar data privacy regulations.
 * Experience working with cross-functional agile teams.
 * Proficiency in UX tools such as Figma, Sketch, Adobe XD, or similar.

## Description

We are seeking an experienced UX Designer to serve as a User Experience Design Consultant supporting a long-term care services program. This role focuses on improving digital and service experiences for clients, caregivers, and stakeholders through human-centered design, customer experience strategy, and data-informed decision-making. The consultant will work closely with cross-functional teams to design accessible, compliant, and user-friendly solutions within a highly regulated environment.

What you will do:

 * Lead user experience (UX) planning and design efforts across digital and service touchpoints.
 * Apply human-centered design principles to understand user needs, behaviors, and pain points.
 * Conduct user research, usability testing, and customer journey mapping to inform design decisions.
 * Translate complex requirements, including regulatory and policy constraints, into intuitive user experiences.
 * Collaborate with program staff, product managers, developers, and stakeholders to deliver effective solutions.
 * Ensure designs meet accessibility standards (e.g., WCAG) and comply with legal, privacy, and policy requirements.
 * Support digital transformation initiatives and continuous improvement of customer experience (CX).
 * Develop wireframes, prototypes, and design documentation to communicate concepts clearly.


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