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# Delivery Manager, Workday HCM Operations & Maintenance

- **Company:** Deloitte T.T.L.
- **Location:** Lake Mary, FL, United States
- **Contract:** Permanent contract
- **Skills:** Workday HCM, Workday
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=380d806ccb74db79

## About the Role

* Ability to work independently and collaborate as part of a team
 * Effective written and verbal communication skills
 * Meticulous attention to detail and quality of work product
 * Ability to build and sustain professional relationships
 * Ability to lead projects or workstreams
 * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
 * Strong interpersonal skills and professional demeanor
 * Ability to meet deadlines
 * Ability to provide clear guidance to others, * 7+ years of professional experience delivering Workday HCM solutions
 * 2+ years of AMS/O&M support experience with Workday HCM
 * 1+ years of experience with leading the troubleshooting, optimization, and maintenance of Workday HCM
 * Actively Workday HCM Certified
 * Bachelor's degree
 * Center Location & Travel Requirements, * Prior experience with Workday AMS/O&M for government clients
 * Prior management consulting experience

## Description

As a Delivery Manager on the team, you will be responsible for:

 * Serving as the primary client point of contact for Workday HCM Application Managed Services (AMS)/Operations & Maintenance (O&M) support - managing stakeholder expectations, communicating status, and maintaining strong client relationships
 * Leading day-to-day delivery of Workday application support services, ensuring production stability, timely issue resolution, and alignment to client business needs
 * Overseeing incident management, root-cause analysis, prioritization, and end-to-end resolution of production issues while meeting service levels and operational commitments
 * Managing project plans, delivery timelines, budgets, risks, and executive reporting for ongoing enhancements, maintenance activities, and support initiatives
 * Partnering with functional, technical, and client teams to design, test, and deploy Workday enhancements that improve system performance and user experience
 * Coaching and overseeing delivery team members while driving process improvement, operational efficiency, and selected proposal or business development activities, + Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Center location, Geo-Hub location, approved site, or project location
 + Travel Requirement: Maximum of 10% overnight travel for client or project purposes
 + Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
 * Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future


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