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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician / Corporate Support - **Company:** Bell Partners, Inc. - **Location:** Alexandria, VA, United States - **Experience:** Experienced - **Salary:** $68,640.0 - $89,440.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, VoIP, Wireless Broadband, Information Systems, IP Pbx, Networking Basics, Productivity Software, Remote Access Technology, TCP/IP, Wi-Fi Technology, Network Routers, Firewalls (Computer Science), Information Technology, Servicenow - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=423fd70a170f4a9a ## About the Role * Strong experience supporting Windows and macOS in a business environment. * Proficiency with modern endpoint management and compliance concepts. * Demonstrated ability to manage workload through an ITSM with strong documentation and SLA discipline. * Excellent customer service and communication skills (written and verbal), with the ability to translate technical issues into clear next steps for non-technical users. * Working knowledge of TCP/IP, broadband connectivity, and troubleshooting firewall/router configurations in distributed locations. * Understanding of telecom/voice systems (analog/VoIP) and the practical realities of supporting remote community sites. * Comfort working in a security-forward environment that leverages modern security and compliance tools. * Ability to follow security standards and participate in remediation activities that reduce endpoint risk (patching, access controls, encryption, and secure remote access practices). * Strong analytical/problem-solving skills; high attention to detail; ability to prioritize in a high-volume support environment. * Produces clear, accurate documentation (ticket notes/knowledge content) with strong attention to detail. * Proven troubleshooting and root-cause thinking skills; able to research unfamiliar issues and drive to resolution or appropriate escalation. * Demonstrated ability to learn new tools, processes, and technologies quickly and apply standards consistently. * Demonstrates support of Bell Core Values and maintains a professional, respectful demeanor at all times. Education and Background: * College diploma or university degree in Computer Science/Information Systems (or related) and/or equivalent experience. * Minimum 3 years of IT support experience required. * Proficiency supporting macOS required. * Multifamily industry experience preferred. * Relevant certifications preferred (e.g., ITIL, CompTIA, Apple, Microsoft). ## Description * Provide desk-side and remote support for Windows and macOS endpoints, including troubleshooting hardware, OS, and common business productivity tools. * Intake, track, and resolve work via ServiceNow (incidents/requests), documenting troubleshooting steps, root cause, and final resolution; escalate appropriately when needed. * Set clear expectations with end users on status, next steps, and time-to-resolution; communicate outcomes and confirm service restoration upon completion. * Support Bell's ITSM operating model, including consistent categorization and quality ticket documentation to enable reporting and continuous improvement. * Perform endpoint provisioning and lifecycle support (configure/deploy new computers, re-image/rebuild as required), ensuring devices meet Bell security and compliance baselines. * Support site connectivity and basic networking needs at corporate and community locations, including troubleshooting broadband circuits, LAN/Wi-Fi, and routing/firewall issues. * Provision and support mobile devices and corporate phones; troubleshoot telecommunications issues including analog and VoIP where applicable. * Support identity and access tasks aligned to Bell's environment (user onboarding/offboarding and access changes routed through ServiceNow and integrated identity processes). * Ensure endpoints remain protected and compliant (patching status, encryption posture, endpoint security controls) and promptly remediate issues that could increase cyber risk. * Partner with the broader IT team on problem management (recurring issue identification, root cause contribution), knowledge sharing, and service improvements. * Coordinate and track trouble tickets and service orders for internet and voice/telecom services at remote locations, including vendor engagement, scheduling, and follow-through to restoration. * Participate in on-call/after-hours coverage rotation. * Perform other assigned duties consistent with the role. 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