> Markdown version of [/jobs/ext/1137956-tier-1-level-ii-lead](https://www.wearedevelopers.com/jobs/ext/1137956-tier-1-level-ii-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Level II Lead. - **Company:** Sharp Solutions, Inc. - **Location:** Denver, CO, United States - **Experience:** Expert - **Salary:** $38,000.0 - $40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Antivirus Softwares, Apple IOS, Apple Mac Systems, Software Applications, BIOS, Data Security, File Server, System Center Configuration Manager, Software Engineering, Scripting, Office365 - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b0a4613b822a025a ## About the Role Sharp Solutions, Inc has an immediate need for a Tier I Level II Technician in the Lakewood/ Denver Colorado areas for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location., * 2 years of related experience * Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive * Excellent problem-solving skills including and the ability to provide diligent, prompt, and courteous responses to customers. * Strong written and oral communication skills and ability to talk to anyone across an organization. * Analytical skills and be a creative self-starter with the ability to work both independently and as a team player * Demonstrated leadership, mentoring, team coordination, or supervisory experience in a Service Desk, Help Desk, Desktop Support, or End User Support environment is highly desirable. ## Description Service Desk (Tier 1 Level II) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI (http://www.thinkhdi.com/), best practices and established procedures and processes. End User Support includes Desktop support services that cannot be resolved remotely by Tier I., * Install, upgrade, and maintain application software for all USGS equipment in accordance with SOPs. * Ensure the latest antivirus software versions and updates are installed and actively running on all USGS PCs and laptops. * Create and maintain baseline computer images in compliance with organizational policies and SOPs. * Deploy software using tools such as Active Directory Group Policy Objects (GPO), scripting, System Center Configuration Manager (SCCM), IBM Endpoint Manager (IEM), and other deployment solutions. * Provide desktop-level technical support for hardware and software issues across the USGS user community. * Configure, test, install, and troubleshoot printers, scanners, and network copier/printers. * Install, manage, and support desktop and laptop operating systems, including Windows 10 Professional and Apple macOS Catalina. * Provide mobile device support for iOS devices (iPhone, iPad) and Android devices. * Ensure all PCs and laptops are updated with the latest approved BIOS versions and security patches. * Perform remediation procedures in response to identified security vulnerabilities. * Implement and manage print and file server configuration changes. * Maintain file share structures and manage permissions for end-user data access. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)