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# Software Support Representative - Remote

- **Company:** CosmoLex LLC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Cloud Computing, Microsoft Office, Software Engineering
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1db85c628f49bf77

## About the Role

* Associate degree or minimum of 2 years of experience in a software support or customer service role, preferably in a SaaS or technology company.
 * Strong technical and analytical skills, with the ability to diagnose and resolve software-related issues.
 * Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical clients.
 * Knowledge of MS Suite including MS Graph.
 * Strong problem-solving skills, multitasking abilities, and is detail oriented.
 * Experience with SaaS, cloud and/or Tech Firms is a plus.
 * Patience and empathy in dealing with clients, ensuring a positive support experience.
 * Ability to work collaboratively in a team-oriented environment.
 * Experience using customer support software, CRM systems and software company tools is advantageous.

Additional desirable qualifications:

 * Strong time management skills
 * Strong initiative and sound decision-making ability
 * Prolonged periods sitting at a desk and working on a computer
 * Must be able to lift up to 15 pounds at times
 * Ability to travel as needed

## Description

The primary function of this position is to resolve our client's software-related inquiries and issues. As a Software Support Representative, you will collaborate closely with cross-functional teams to deliver outstanding support and ensure client satisfaction., * Serve as the primary point of contact for clients seeking software support through various channels, such as email and phone.

 * Diagnose and troubleshoot software issues, guiding clients through step-by-step solutions or escalating complex cases to higher-level support as necessary.
 * Log and maintain detailed records of client interactions, inquiries, comments, and actions taken to effectively track and resolve support cases.
 * Assist in creating and maintaining support documentation, including knowledge base articles and tutorials, to enhance client self-service options.
 * Identify patterns in client inquiries and provide feedback to the product and development teams to drive continuous product improvements.
 * Identify a need for upselling or cross-selling payments or other add on products and forwarding client information to appropriate sales contact.
 * Complete other duties as assigned.

This position follows established policies and procedures to keep confidential information secure.


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