> Markdown version of [/jobs/ext/1138022-tier-2-help-desk-technician-msp](https://www.wearedevelopers.com/jobs/ext/1138022-tier-2-help-desk-technician-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Help Desk Technician (MSP) - **Company:** LINEAR 1 TECHNOLOGIES, LLC - **Location:** Dublin, OH, United States - **Salary:** $69,992.0 - $78,312.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Border Gateway Protocol, System Configuration, Data Centers, Domain Name System (DNS), Enhanced Interior Gateway Routing Protocol, Issue Tracking Systems, Networking Hardware, Multi-protocol Systems, Network Troubleshooting, Windows Servers, Routing, Open Shortest Path First (OSPF), Overlay Transport Virtualization, TCP/IP, Backup and Restore, Computer Network Technologies, Firewalls (Computer Science), Information Technology, Laptops, Hubspot, Network Server, User Administration - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=65eb21110ae85117 ## About the Role Must-Have: * 3+ years of progressively responsible IT support experience, including significant experience independently performing Tier 2 support * 1+ year of experience working in a Managed Service Provider (MSP) environment or another role supporting multiple independent client organizations simultaneously * Strong problem-solving skills with the ability to independently research and resolve unfamiliar technical issues * Strong understanding of Microsoft 365 administration, including advanced configuration and troubleshooting * Experience working in environments with Windows Server and Active Directory * Working knowledge of Windows 10/11 at the administrative level * Strong networking knowledge, including TCP/IP, routing, switching, and firewall concepts * Proven troubleshooting skills across multiple systems and technologies * Strong interpersonal, customer service, and documentation skills * Ability to manage multiple priorities and work independently * Sincere drive to continuously learn, improve, and grow * Ability to lift up to 40 pounds and navigate office environments * Valid driver's license and ability to be insured to drive a company vehicle Preferred: * 3+ years of experience in a Managed Service Provider (MSP) environment * Experience with firewall technologies (Arista, Meraki, MikroTik, etc.) * Understanding of DNS services and related technologies * Certifications such as A+, Network+, Security+, or Microsoft certifications * Layer 2 and 3 networking knowledge with an understanding of BGP, OSPF, EIGRP, MPLS, VXLAN, and data center fabrics ## Description * Provide advanced technical support via phone, email, and on-site visits * Monitor and manage alerts and support queues through the internal HubSpot ticketing system * Document actions taken in tickets to support billing, reporting, and service quality * Troubleshoot and resolve escalated hardware, software, telecom, and network issues * Demonstrate a resourceful approach to troubleshooting by researching, testing, and utilizing available resources before escalating issues to other team members * Support and maintain environments, including Windows Server, Microsoft 365, firewalls, and backup systems * Perform Microsoft 365 administration, including user management, permissions, and configuration changes * Assist Tier I technicians with escalations and provide guidance when needed * Install, configure, and test desktops, laptops, servers, and network devices * Participate in small to mid-sized IT projects and support senior engineers on larger deployments * Communicate clearly with clients, providing updates, expectations, and technical guidance * Coordinate with vendors and third-party providers when necessary * Maintain a clean, organized, and professional approach to support and documentation * Learn and apply new technologies in a fast-paced MSP environment * Identify and communicate opportunities for process or technical improvement Additional Responsibilities if Hired Full-Time Salaried * Participate in an after-hours on-call rotation shared by all technology team members * Take ownership of larger client environments and technical initiatives * Mentor junior technicians and assist with escalated support * Contribute to internal documentation and process improvements ## Related Videos - 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