> Markdown version of [/jobs/ext/1139655-customer-service-representative-sap](https://www.wearedevelopers.com/jobs/ext/1139655-customer-service-representative-sap). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Service Representative (SAP) - **Company:** Digital Intelligence Systems, LLC - **Location:** Indianola, PA, United States - **Experience:** Experienced - **Salary:** $45,760.0 - $49,920.0 - **Contract:** Temporary contract - **Skills:** Microsoft Excel, Microsoft Outlook, Remote Service Software, Salesforce.Com, SAP (Applications) - **Published:** July 1, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9c7d7626de481c87 ## About the Role Do you have experience in Video conferencing systems operation?, Do you have a High school diploma or GED?, Associate degree in business or technical discipline with 6 months of overall experience OR High School Diploma/GED and 2 years of overall experience working in a call center environment and/or customer relations/facing or remote service support role - Advanced problem-solving skills, demonstrated experience in dealing with difficult inquiries and customer issues with little supervision, strong sense of urgency - This position requires strong communication skills, both written and oral as well as the ability to apply empathy and resolve conflict - This position requires a willingness to learn, demonstrate excellent inter- personal and organizational skills; must be able to work within a self-managed team environment - Demonstrated ability to follow specific guidelines & procedures; must be resourceful and capable of troubleshooting new applications as they arise - Proficiency in Microsoft Office product suite; specifically, Outlook and Excel is required as well as familiarity working within Microsoft Teams - Ability to work in a fast-paced environment and very independently - Working knowledge of CRM systems (e.g., Salesforce, ServiceMax, SAP) is preferred ## Description Hybrid - Local to Indianola, PA office (looking for someone locally that can work on-site in our Indianola, PA office 2 days a week, T and TH) Reports To: Customer Response Squad Lead Shift Days/Hours: Monday through Friday, This position sits under our Bayer Radiology Customer Response Squad and is responsible for helping Bayer external customers and Bayer Field Teams. Core responsibilities include supporting resolution of customer inquiries regarding parts and service dispatch as well as updating and accurately maintaining data in systems such as SAP and our CRM system. Also include supporting all other general call inquiries and other administrative type activities. Key Tasks: ? Provides call support for all customer inquiries including by not limited to parts orders including pricing and shipping details, part numbers, requests for technical resource dispatching and credit/billing troubleshooting ? Manages parts order process and dispatch console for Field Service teams ? Supports Field Teams with facilitating resolution of system data and supporting Install Dismantle Report updates ? Utilize SAP and CRM systems to professionally document customer/field calls and their resolution; which can be received via phone, CRM, email and web ? Assists in supporting other assigned projects/tasks requiring data input, document research and analysis and/or metric tracking, cross functional teamwork ? Ability to assist training and onboarding; assist with training documentation and training delivery as needed Key Working Relationships: All external Customers, Customer Squads (Field Service, Sales and Clinical) and Delivery Solution Squads (specifically TAC, Connectivity Support and Field Operations Squad). Also, Logistics, Credit and Collections, Regulatory, Legal, IT/Sap Support ## Related Videos - [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)