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# IT Support Technician

- **Company:** Bank of 1889
- **Location:** Berryville, AR, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Email Filtering, Microsoft Software, Windows Servers, Software Deployment, Network Routers, Office365, Hardware Testing, Information Technology, Hardware Debugging
- **Published:** July 1, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2d285106704049e7

## About the Role

Do you have experience in User training (technical support)?, Do you have a Associate's degree?, * Knowledge of the latest PC operating systems.

 * Basic knowledge of networking.
 * Ability to train and work with end users is a must.
 * Excellent written and oral communication skills.
 * Experience with O365
 * Strong problem-solving abilities.
 * Ability to manage projects, track progress, and work with deadlines.
 * Ability to prioritize tasks and work on multiple projects concurrently., * Associates Degree in Computer Science or equivalent. Related job experience may be substituted for a degree.

## Description

Responsible for providing IT support as directed by the CIO., * Responsible for oversight and management of all IT and communication related systems. This includes but is not limited to: PC's and associated software.

 * Responsible for performing PC installation, repair, peripheral setup, networking up to the router, hardware repair/replacement, as well as software installation, configuration, and troubleshooting.
 * Responsible for performing items such as hardware testing, virus detection and removal, spyware detection and removal, software optimization, and other duties as required.
 * Coordination of security related installations, repair, and maintenance.
 * Responsible for installing new PC's including the necessary software installations and updates.
 * Responsible for basic Windows server management.
 * Responsible for identifying issues and coordinating with IT manager and/or department heads as required.
 * Responsible for providing training on user applications as required.
 * Responsible for performing preventative maintenance and optimization on PC's and software.
 * Responsible for resolving computer issues (hardware, software, peripheral, operation, etc). Performed in person when available, via phone, or remotely.
 * Responsible for performing administrative functions such as password resets, initialization of PC, etc.
 * Responsible for basic Microsoft products including O365 and Azure management
 * Responsible for monitoring the mail filter.
 * Perform other requests and directives as directed by the CIO.
 * Any other duties as assigned by management with or without reasonable accommodation.


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