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# IT Support Analyst II

- **Company:** General Electric
- **Location:** Cincinnati, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Software Documentation, Issue Tracking Systems, Information Technology Operations, Data Logging, Information Technology, SolarWinds (Software), Network Server, Servicenow
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e8bc69bc59e9cd95

## About the Role

* High School Diploma or GED required; Associate degree in IT/Computer Science required
 * 3+ Years of experience performing Tier 1 support or mix of experience and schooling/certifications
 * IT Professional Certifications i.e. CompTIA A+ or Network+
 * Familiarity with ticketing systems (such as ServiceNow, Jira, or Solarwinds) is essential for logging and tracking incidents.

Knowledge, Skills, and Abilities:

 * Ability to troubleshoot more complex IT technologies such as Servers and Networking
 * Proven experience creating processes around troubleshooting steps
 * Understanding of sound security practices (password policies, data protection, etc.)
 * Effective and clear communication skills to provide concise and empathetic communication with end-users, using active listening and patience, ensuring documentation and notes are accurate
 * Adaptability to the rapidly evolving IT landscape, open to learning new technologies and processes
 * Capability to be the point of escalation for Tier 1

## Description

As a part of the IT Operations Team, the Support Analyst leverages troubleshooting and problem solving skills to provide quality Tier 1 support for all users of the credit union, providing excellent service, quick response, and efficient and complete resolution to all issues., * Use solid understanding of common IT concepts, including hardware, software, networking, and operating systems to provide Tier 1 support for IT support issues

 * Diagnose and resolve common technical issues faced by end-users (e.g., printer problems, login issues, software glitches)
 * Guide end-users through basic troubleshooting steps (e.g., rebooting, checking cables).
 * Provide IT Inventory control and maintenance
 * Handle multiple tickets simultaneously using time management and quick response
 * Communication with end users via direct contact or electronic means such as email or teams
 * In-Person desktop support for end users
 * Computer and peripheral deployment across all departments
 * Travel between branches in company owned vehicle
 * Work in a ticketing system meeting company defined SLAs and Documentation Standards
 * Work with Microsoft Active Directory and Microsoft 365
 * Maintain a professional demeanor, even under pressure and ensuring end-users feel supported
 * Collaborate with other support tiers and departments effectively as needed
 * Properly document incidents and service requests ensuring smooth handoffs and historical records


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