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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist III at Metro Atlanta GA Local Candidates Only - **Company:** FIRSTNET GLOBAL LLC - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Active Directory, Application Lifecycle Management, Cloud Computing, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), IT Management, Information Technology Operations, Cloud Services, Aws Command Line Interface (CLI), Software Engineering, Transmission Control Protocol (TCP), Enterprise Software Applications, Cloud Platform System, Computer Equipment, Information Technology, Laptops, Terraform, Servicenow, Windows Client - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8a088eb143e48e8b ## About the Role * Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field with 3+ years of relevant experience. OR * Associate/Vocational degree in a related field with 5+ years of relevant experience. * Professional Certification Required: CompTIA A+, Network+, Cloud+, or equivalent (Certification must be submitted)., * 2-3+ years of IT support and desktop administration experience. * Strong knowledge of Microsoft Windows Active Directory, DNS, DHCP, and Group Policy. * Experience installing, maintaining, and troubleshooting desktop hardware, operating systems, and enterprise applications. * Experience with ServiceNow ticket management. * Strong knowledge of TCP/IP networking and basic network troubleshooting. * Experience with cloud technologies and automation tools such as AWS CLI and Terraform. * Strong analytical, troubleshooting, and problem-solving skills. * Excellent customer service, communication, and interpersonal skills. * Ability to quickly learn and support new technologies and enterprise applications. Preferred Skills * Experience supporting cloud environments and cloud infrastructure. * Knowledge of video conferencing, A/V systems, mobile devices, and enterprise collaboration tools. * Experience supporting large enterprise IT environments. Note: Candidates must be local to Metro Atlanta and must provide a valid professional certification (A+, Network+, Cloud+, or equivalent) at the time of submission. ## Description We are seeking an experienced IT Support Specialist III to provide advanced technical support for desktop systems, cloud environments, enterprise applications, and critical IT infrastructure. The ideal candidate will have strong experience in desktop support, Active Directory, networking, ServiceNow, cloud technologies, and automation tools. This role requires excellent troubleshooting skills, customer service, and the ability to support a fast-paced enterprise environment., * Provide Tier II/III technical support for desktop hardware, Windows 10/11, laptops, scanners, printers, and enterprise applications. * Install, configure, maintain, and troubleshoot desktop operating systems, software, and hardware. * Manage and support Microsoft Active Directory, DNS, DHCP, and Group Policy. * Monitor and resolve ServiceNow incidents while maintaining SLA compliance. * Troubleshoot TCP/IP networking and connectivity issues. * Support cloud infrastructure and assist with cloud-based application management. * Utilize automation and provisioning tools such as AWS CLI and Terraform. * Provide operational support, incident triage, root cause analysis, and post-incident documentation. * Support video conferencing, A/V systems, mobile devices, lobby management applications, and other enterprise technologies. * Recommend hardware, software, and cloud solutions to improve IT operations and infrastructure. * Collaborate with cross-functional IT teams to enhance system performance, security, and reliability. * Stay current with emerging technologies and implement best practices to improve IT services. ## Related Videos - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Infrastructure as Code: The Developer's Secret Weapon](https://www.wearedevelopers.com/videos/1221-infrastructure-as-code-the-developer-s-secret-weapon) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)