> Markdown version of [/jobs/ext/114090-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/114090-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Iron Service Global Inc - **Location:** Lebanon, IN, United States - **Experience:** Experienced - **Salary:** $49,920.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Macintosh Computers, Backup Devices, System Configuration, Data Centers, System Center Configuration Manager, Office Suite, Tape Libraries, CompTIA Strata - PC Hardware Technology Engineer, Data Logging, Peripherals, Hardware Infrastructure - **Published:** May 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c5e622290594ae83 ## About the Role Do you have experience in macOS?, * The individual must have good customer-facing skills and be well presented. * Demonstrates independent and pro-active thinking * Builds effective relationships both within the team and across the business and Professional Services * Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. * Must be able to work alone and unsupervised, taking the initiative when necessary. * Must be organized and prioritize work appropriately. * Fully vaccinated techs Technical Skills & Experience Required: * Must have experience of using a call logging system. * Must have good working knowledge of Windows 7/10 and related Office applications. * Support experience of MACs would be beneficial * Knowledge of mobile devices, in particular Androids and iPhones * Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components. * Familiarity with Microsoft SCCM. * Ability to replace defective parts, as identified by CLIENT. * Excellent hands-on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable * Excellent communications are mandatory in English and Local language Desired Educational Requirements: * Completion of CompTIA certifications-e.g.A+, Network+, etc * Completion (or near completion) of Microsoft certifications-e.g.MCP, MCITP, MCSE etc, * Desktop support: 2 years (Required) * Active Directory: 2 years (Required) * Ticketing Tool: 2 years (Required) * IT support: 2 years (Required) * Windows: 2 years (Required) ## Description * Provide on-site and desk-side support services to end users. * Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC. * Complete incidents and requests within SLA in a pressurized environment. * Build, configure and troubleshoot Install "Gold" image on customer PC and laptop applications and hardware components. * Ensure tickets are updated on a daily basis. * Support meeting room environments and video conferencing. * Support printers, scanners, and other peripherals. * Support mobile devices, such as iPads, iPhones, and Android devices. * End-User Data backup and restoration when required in the course of a service incident. * Smart hands support for data center equipment as per required SLA (in specified locations) * As directed by CLIENT Tech support will assist in troubleshooting the data center devices * Replace defective components cards in data center equipment's as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites * Import /Export tapes to the tape libraries as advised by CLIENT tech support. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)