> Markdown version of [/jobs/ext/1140904-it-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/1140904-it-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist I

- **Company:** Firstmark Credit Union
- **Location:** San Antonio, TX, United States
- **Experience:** Starter
- **Salary:** $49,920.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft InTune
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=357a78035177b84a

## About the Role

* Associate degree in a related technology field or 1+ years of technology work experience
 * Excellent written, verbal, customer relations, and organizational skills.
 * Ability to handle stress in a high volume, fast-paced environment.
 * May be required to work in outdoor environments.
 * Ability to solve difficult problems with practical and effective solutions.
 * Shift adaptability, including standby work on a rotational basis.
 * Strong troubleshooting skills.
 * Working knowledge of existing industry standards, technologies, and operational norms.
 * Sense of urgency, organizational skills, professional presence, and work in team environment.
 * All Firstmark team members must mirror our shared values: happy, helpful, honest, humble, and hungry (driven).

## Description

The IT Support Specialist l provides front-line technical support to Credit Union staff by diagnosing and resolving hardware, software, and access-related issues. Ensures timely ticket resolution and consistent communication while escalating complex issues as needed.

Major Responsibilities

 * Serve as first-line support for all initial calls from FMCU end-users.
 * Works to resolve issues at first contact whenever possible and maintains accurate ticket documentation
 * Prioritize support requests based on business impact and urgency in accordance with established guidelines.
 * Utilize call tracking system to log, track, research, and close tickets from end-users.
 * Own assigned tickets from intake through resolution, including follow-up and user communication
 * Diagnose, research, and resolve hardware, software, and access issues using supported tools and processes.
 * Setup PCs, monitors, and peripherals for all departments. Each department requires a unique set of applications and associated hardware.
 * Must be able to lift and move PC related equipment between 1 - 50 lbs.
 * Image PCs based on department needs, working closely with FMCU System Admins on needed changes or issue resolution.
 * Perform Active Directory/Entra/Intune updates related to user access and device changes in accordance with established policies.
 * Develop working knowledge of FMCU core applications and related operational processes to support issue resolution and cross-functional collaboration.
 * Demonstrates strong communication, organization, and customer service skills while managing multiple priorities in a team environment.
 * Operate in a high-volume support environment with competing priorities.
 * Create and maintain clear, accurate documentation for support processes and recurring issues.
 * All other duties as assigned. Functions and responsibilities may change, or new ones may be assigned at any time with or without notice.


## Related Videos

- [Skills-First Hiring: The Future of Work Needs More Than Resumes](https://www.wearedevelopers.com/videos/1319-skills-first-hiring-the-future-of-work-needs-more-than-resumes)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind)

## Related Articles

- [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance)
- [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations)