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# Level 1 IT Support Technician - In-Office & Field Work (MSP)

- **Company:** DKS Enterprises, Inc.
- **Location:** New York, NY, United States
- **Salary:** $47,000.0 - $60,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Networking Basics, Information Technology, Laptops
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=318c523c67aaa00d

## About the Role

* Minimum of 2 year of hands-on IT experience (preferably in an MSP or similar environment)
 * Strong customer service and communication skills
 * Reliable vehicle and valid driver's license (required for field work)
 * Working knowledge of Windows OS, Microsoft 365, and basic networking concepts
 * Must be detail-oriented, self-motivated, and capable of managing multiple tasks
 * Must be authorized to work in the U.S., * MSP or relevant: 1 year (Required)

## Description

The Level 1 IT Support Technician will be responsible for providing front-line technical support both from the office and on-site at client locations. Approximately 35% of the role includes field work, so a reliable vehicle and a valid driver's license are required. This is a 100% in-office role-no remote or hybrid work options are available. Please note that we are only reviewing candidates who are local and within a reasonable commuting distance to our office., * Provide Level 1 IT support via phone, email, and in person for desktops, laptops, printers, and other endpoints

 * Troubleshoot hardware, software, and basic networking issues across multiple client environments
 * Perform system maintenance, patching, and user support
 * Document work in the ticketing system and escalate complex issues as needed
 * Deliver on-site technical support at client locations (approximately 35% of the time)
 * Maintain strong client relationships through professional and responsive service


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