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# Application Support Engineer

- **Company:** Akkodis, Inc.
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Salary:** $108,160.0 - $114,400.0
- **Contract:** Permanent contract
- **Skills:** .NET Framework, PHP (Programming Language), Artificial Intelligence, Application Performance Management, Continuous Integration, Microsoft SQL Server, Oracle (Applications), Performance Tuning, PHP Development, Release Management, Cloud Services, Software Deployment, Software Engineering, Delivery Pipeline, Backend, Information Technology
- **Published:** June 30, 2026
- **Apply:** https://www.dice.com/job-detail/679e3678-fd04-4a0e-8907-bac59b171d85

## About the Role

* Bachelor's Degree in Computer Science, IT, or related field (or equivalent experience).
 * 4+ years of experience supporting Oracle RightNow Cloud Service (must-have).
 * Strong experience with PHP application development/support.
 * Hands-on experience with SQL Server databases (queries, troubleshooting, performance tuning).
 * Experience in application support, production troubleshooting, and maintenance.
 * Familiarity with CI/CD tools and deployment pipelines.

Preferred Qualifications:

 * Experience with Agile/Scrum environments
 * Knowledge of .NET technologies
 * Exposure to AI/automation tools for support optimization

## Description

Akkodis is seeking an Application Support Engineer for a Contract job with a client in Dallas, TX. The ideal candidate must have strong hands-on experience supporting Oracle RightNow Cloud Service along with solid expertise in PHP development and SQL Server backend systems., * Provide end-to-end production support for applications built on Oracle RightNow, PHP, and SQL Server.

 * Troubleshoot and resolve application issues, defects, and performance problems within defined SLAs.
 * Perform enhancements, patching, upgrades, and security remediation activities.
 * Maintain and support CI/CD pipelines for application deployment and release management.
 * Monitor application performance and ensure adherence to security and compliance standards.
 * Manage and resolve incident, service, and enhancement tickets in a timely manner., The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
 * The California Fair Chance Act
 * Los Angeles City Fair Chance Ordinance
 * Los Angeles County Fair Chance Ordinance for Employers
 * San Francisco Fair Chance Ordinance


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