> Markdown version of [/jobs/ext/1144055-it-support-specialist-iii](https://www.wearedevelopers.com/jobs/ext/1144055-it-support-specialist-iii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist III - **Company:** EVEROUND LLC - **Location:** Harrisburg, PA, United States - **Experience:** Expert - **Salary:** $62,400.0 - $70,720.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Windows Servers, Microsoft SharePoint, Virtual Local Area Networks, Virtualization Technology, Computer Networking Systems, Computer Network Technologies, Reliability of Systems, Firewalls (Computer Science), Microsoft InTune, Information Technology, Patch Management, Wireless Technologies, Gsuite, Vmware - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=780efe3e575e9d25 ## About the Role We're looking for a seasoned IT professional who enjoys solving complex technical challenges and thrives in a collaborative, customer-focused environment., * U.S. Citizenship * Valid Driver's License (required for client site visits) * Ability to pass a CJIS Background Check Technical Experience * Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience * 4+ years of IT support or systems administration experience, preferably within an MSP * Strong experience with Windows Server, Active Directory, Group Policy, DNS, and DHCP * Strong understanding of networking technologies including firewalls, switches, VLANs, VPNs, and wireless * Experience supporting Microsoft 365 and Google Workspace * Familiarity with Hyper-V, VMware, PSA platforms, and RMM tools Professional Skills * Advanced troubleshooting and analytical skills * Strong ownership and accountability from investigation through resolution * Sound technical judgment and decision-making * Excellent written and verbal communication skills * Strong documentation practices and attention to detail * Ability to balance multiple priorities in a fast-paced environment * Commitment to continuous learning, collaboration, and knowledge sharing * Ability to adapt quickly while making sound decisions in dynamic technical environments, * Associate (Required) Ability to Commute: * Harrisburg, PA 17112 (Required) ## Description As an IT Support Specialist III at Everound, you'll serve as a trusted senior technical resource responsible for solving complex technical challenges, strengthening client environments, and supporting the success of both our clients and the Service Desk. In this role, you'll lead advanced technical investigations, resolve escalated requests, and work across server, networking, cloud, and security technologies. You'll also contribute to technical projects, mentor fellow technicians, and help improve the quality, consistency, and reliability of the IT services we deliver. Your responsibilities will include: Advanced Client Support Provide expert-level technical support for complex client environments while leading advanced investigations and resolving escalated technical issues. * Deliver expert-level remote and onsite support for complex and escalated technical issues * Serve as the senior technical resource for Service Desk escalations * Perform structured troubleshooting and root-cause analysis, including investigation of issues with limited documentation or no established resolution * Take ownership from investigation through resolution with proactive customer communication and follow-up * Clearly communicate technical findings, recommendations, and next steps to customers and internal teams * Exercise sound technical judgment when determining appropriate technical solutions Server, Infrastructure & Cloud Administration Maintain secure, stable, and reliable client infrastructure while supporting long-term technology success. * Administer Windows Server environments, virtualization platforms (Hyper-V, VMware), and storage solutions * Configure and support networking infrastructure, including firewalls, switches, VLANs, VPNs, and wireless technologies * Manage Microsoft 365 and Google Workspace environments, including Exchange Online, SharePoint, Teams, Intune, and Entra ID * Lead and support technical projects, upgrades, migrations, and infrastructure implementations as business needs require * Work directly with vendors to resolve advanced infrastructure and cloud-related issues Security, Monitoring & Technical Quality Protect client environments by maintaining technical standards, improving system reliability, and reducing operational risk. * Implement and support security best practices, including MFA, endpoint protection, patch management, backups, and compliance initiatives * Utilize RMM tools to proactively monitor systems, deploy updates, and improve system reliability * Perform Quality Assurance (QA) reviews of PC builds and technical deployments * Exercise sound technical judgment when implementing changes within client environments * Validate technical configurations to promote secure, consistent, and reliable client environments Technical Leadership & Continuous Improvement Strengthen the Service Desk through technical mentorship, documentation, and continuous improvement. * Mentor junior technicians during advanced technical investigations * Maintain accurate technical documentation and contribute to the knowledge base * Identify recurring technical issues, documentation gaps, and automation opportunities * Collaborate with peers to improve technical standards and service delivery * Support technical projects as business needs require ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)