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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Tech I - **Company:** Axia Women's Health - **Location:** Voorhees Township, NJ, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Health Informatics, Microsoft Office, Network Connections, EClinicalWorks, ServiceNow IT Service Management, Office365, Peripherals, Electronic Medical Records, Computer Equipment, Information Technology - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bae9e428103d49df ## About the Role * Strong customer service orientation with clear communication skills * Basic troubleshooting and problem-solving abilities * Ability to follow instructions, document steps, and work as part of a team * Organized and detail-oriented; able to manage multiple tickets or requests * Comfortable working in clinical environments and supporting non-technical users * Technical experience with: + Microsoft Windows OS and Microsoft 365 Suite + Basic network connectivity and cabling knowledge + Printer and scanner setup and troubleshooting + Familiarity with IT ticketing or service management tools, * Education: Associate's Degree in Information Technology or related field; equivalent technical training or experience may be considered * 1-2 years of technical support or help desk experience preferred * Exposure to healthcare IT or electronic health record systems (eClinicalWorks, Epic, Athenahealth, etc.) * Familiarity with ITIL principles or IT service desk operations * Certifications: CompTIA A+ or equivalent preferred The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons., Required * Associates or better in Information Technology or related field, Required * Strong communication skills * Proficient in Microsoft Office Suite ## Description The Level I IT Field Support Technician provides front-line technical support and field service to Axia Women's Health care centers across their designated region. This role is responsible for resolving routine technical issues involving desktop hardware, software, and network connectivity. The ideal candidate will be customer-focused, reliable, and eager to learn while providing excellent on-site service to clinical and administrative staff., * Provide first-level technical support for desktop hardware, software, and peripherals * Respond to and resolve basic service requests and incidents from end users * Troubleshoot and repair routine network connectivity and cabling issues * Install, configure, and maintain desktop operating systems and standard applications (Windows, Microsoft 365, etc.) * Support printing, scanning, and troubleshoot hardware performance and functionality issues * Document all work performed, including troubleshooting steps and resolutions, in the IT service management system * Escalate unresolved or complex issues to the Level II team when appropriate * Assist with the setup and deployment of new equipment for clinics and offices * Travel regularly to care centers across Indiana and Kentucky to provide on-site support * Perform other duties as assigned. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [HR & Tech: Why can't we be friends?](https://www.wearedevelopers.com/videos/1493-hr-tech-why-can-t-we-be-friends) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)