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# IT Helpdesk Technician

- **Company:** Rural Health Group, Inc.
- **Location:** Roanoke Rapids, NC, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Software Engineering, Safety Critical Systems
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=733e8bc5ad8d85e8

## About the Role

* High school diploma or GED
 * 2-year degree in a computer-related field or equivalent experience
 * Microsoft Certified Desktop Support Technician or equivalent combination of education and experience.
 * A basic understanding of methods for installing, maintaining and troubleshooting hardware and software.
 * Excellent interpersonal skills and the ability to interact with diverse groups of people
 * Ability to manage and prioritize multiple concurrent projects

EOE. Federal and State Criminal Background Checks and Drug Screen required for all positions. The influenza vaccine is also a condition of employment.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

## Description

The IT Helpdesk Technician will answer all Helpdesk calls and provide first-line support for all hardware/software issues. He/she will create work orders and assign them to the appropriate IT staff member.

This full-time position will work from 8am-5pm, Monday - Friday and will be based in either the Whitakers or Henderson location. Occasional travel to other RHG locations may be necessary for training or support purposes.

Responsibilities

 * Provides technical assistance to computer users via phone and remote support software (VNC);
 * Maintains working knowledge of mission critical applications;
 * Diagnoses system hardware, software, and operator problems;
 * Creates and tracks work orders using our IT Helpdesk software (Trackit);
 * Provides one-on-one end-user training as needed;
 * Installs hardware such as monitors, keyboards, printers, scanners as needed;
 * Installs software such as Microsoft Office or internal applications as needed;
 * Assist in maintaining an accurate inventory of all hardware and warranty information;
 * Maintain an accurate inventory of all toner supplies for the corporation. Place orders as needed.
 * Works collaboratively with other IT staff to deliver excellent customer service in solving problems quickly and efficiently
 * Follows-up with customers to assure that service meets expectations, and documents problems and solutions.
 * Performs additional duties to assist the organization in maximizing the use of its resources.


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