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# Senior Engineer 1-Technical Support

- **Company:** Microchip Technology
- **Location:** Beverly, MA, United States
- **Experience:** Expert
- **Salary:** $68,640.0 - $205,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Global Positioning Systems (GPS), PC Tools, Microsoft Office, Proprietary Software, Strategies of Testing, Web Applications, GNSS
- **Published:** July 2, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/13377113?backUrl=%2Fcareer%2F13377113%2FSenior-Engineer-1-Technical-Support-Massachusetts-Beverly

## About the Role

* BS in Electrical Engineering.
 * 4-6 years experience
 * Basic knowledge / understanding of frequency references, protocols and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization and Test Methodologies.
 * Perform Data Analysis using Proprietary Software tools.
 * Effective communication skills (writing and speaking) and readiness to engage in Phone or Web-based Conference Calls.
 * PC skills with proficiency in Microsoft Windows and Office., * Work well in a team environment.
 * Self-motivated with exceptional organization skills.
 * Systematic approach to problem solving with strong attention to detail.
 * Four or more years of Technical Support or Customer Service experience.
 * Effective and proactive communication.

## Description

The candidate will join a team of professionals providing the needed high level and high-quality support to our customers. (Military, Industrial, Financial, Space and Frequency and Time Synchronization Solutions).

The main duties, among others, the support engineer will perform the following:

 * Learn the Primary Reference Standard "Atomic Clocks" and help in trouble shooting customer issues.
 * Ability to interpret schematics, assembly drawings and production/manufacturing procedures.
 * Troubleshooting of FTS -timing and synchronization systems to assist customers with fault identification.
 * Log customer cases in the CRM System.
 * Work on solutions or workarounds and escalate if the customer is in a critical situation and no timely solution is available.
 * Effective communication with the customer.
 * Proactive communication with Technical Support Management.
 * Documentation of the solution and timely updates of the customer case status in the CRM.
 * Focus on presales and post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
 * Provide front line technical and applications support to customers and internal sales forces.
 * Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment.


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