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# Technical Support Specialist

- **Company:** Insight Global
- **Location:** Naperville, IL, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Issue Tracking Systems, Microsoft Office, SAP (Applications), SAP Project Management, Servicenow
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fe7cb3c7f5524b56

## About the Role

* Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer
 * Minimum 2 - 5 years of technical experience
 * Preferred bachelor's degree in engineering discipline or related technical field
 * What softwares or technologies, will they need experience with?
 * Experience with Gateways and Connectivity of automated systems
 * Troubleshooting experience in electrical or mechanical systems
 * Basic understanding of PLC knowledge
 * Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.
 * Ability to analyze data
 * Experience working with Microsoft Office Suite and SAP

Preferred Experience:

 * Electrical background
 * Experience with Wireless connectivity

## Description

* Provide first line contact for troubleshooting problems with proprietary equipment.
 * Diagnosis and troubleshoot issues and problems on Food & Beverage proprietary equipment.
 * Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.
 * Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program
 * Track phone calls and emailed support tickets using ticket tracking system-What ticketing system do you use? How many tickets a day Servicenow Typically 30-35 tickets a day.
 * Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.
 * Support team vision, goals, and metrics


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