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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Support Engineer (Overnight) - **Company:** Pantherx Specialty LLC - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Data Analysis, Microsoft Azure, Information Systems, Data as a Services, Information Engineering, Data Systems, Database Queries, DataOps, SQL Databases, Data Streaming, Datadog, Data Processing, File Transfer Protocol (FTP), Cloud Platform System, Snowflake, Information Technology, Data Analytics, Data Delivery, Databricks - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=593059cfcb38209a ## About the Role This is a hands-on technical production support role. The successful candidate is comfortable working independently overnight, has strong SQL skills, can troubleshoot data and file delivery failures under time pressure, and operates with discipline from documented runbooks while knowing when an issue must be escalated., * 3+ years of experience in production support, data operations, data analysis, or a closely related hands-on technical role. * Strong SQL skills sufficient to independently investigate and diagnose data feed failures in a production environment. * Demonstrated ability to troubleshoot technical failures methodically and remediate them under time pressure and deadline constraints. * Experience with file-based data processing and an understanding of how data is extracted, transformed, and delivered as structured output files. * Demonstrated ability to work independently with minimal real-time supervision, exercising sound judgment about when to remediate and when to escalate. * Willingness and ability to work an overnight schedule on a Monday through Friday (24x5) coverage model, including rotation. * Clear written communication skills; able to document incidents and shift handoffs precisely., * Healthcare, specialty pharmacy, or regulated industry experience, with exposure to contractual partner data delivery. * Familiarity with SFTP-based file delivery to external partners. * Hands-on experience with Databricks and SQL on a medallion architecture (Bronze, Silver, Gold), or comparable cloud data platform experience (Snowflake, Azure, AWS). * Experience working from operational runbooks in a structured production support environment. * Exposure to pipeline observability or alerting tooling (Monte Carlo, Datadog, or equivalent) and data contract concepts (ODCS or equivalent). * Prior experience in a 24x5 or 24x7 production support or NOC environment. * Bachelor's degree in Computer Science, Information Systems, Data Engineering, ora relatedfield, or equivalent experience. ## Description The Production Support Engineer (Overnight) is responsible for the real-time monitoring, troubleshooting, and remediation of automated partner data solutions delivery during overnight hours. This role detects data solution failures, diagnoses the cause, executes the approved remediation, regenerates or corrects the affected deliverables, and provides them to the partner within SLA, without waiting for the next-day daytime shift., Feed Monitoring & Failure Detection * Monitors automated partner feed generation and SFTP delivery throughout the overnight window, responding to alerts thatindicatea delivery failure or feed error. * Triages incoming alerts and failures, classifying severity andidentifyingwhich partner feeds and SLAs are affected. * Maintains situational awareness of the overnight feed delivery schedule and the SLA deadlines associated with each partnerdata solution. Troubleshooting & Remediation * Diagnoses feed delivery failures using SQL and the documented runbook for the affected feed,identifyingthe root cause of the failure in the data, the generation logic, or the delivery process. * Executes approved remediation procedures to correct, regenerate, and redeliver affected files, verifying that corrected files meet delivery requirements beforesending tothe partner. * Delivers corrected files to partners via SFTP within SLA, confirming successful delivery and documenting the incident and resolution. * Escalates issues that fall outside documented runbooks to the Lead, Partner Data Feed Support, rather than improvising fixes that could diverge from the underlying pipeline logic. Documentation & Continuous Improvement * Documents every overnight incident: the failure, the diagnosis, the remediation performed, and the delivery outcome,maintainingan accuratehandoff record for the daytime team and the Lead. * Contributes to the runbook library byidentifyinggaps, proposing new remediation procedures, and flagging recurring failure modes thatwarranta permanent engineering fix. * Provides a structured shift handoff at the end of the overnight window, surfacing open issues, partner impacts, and items requiring daytime follow-up. Cross-Functional Collaboration * Works under the direction of the Lead, Partner Data Feed Support, and coordinates with peer overnight engineers tomaintaincontinuous coverage across the shift rotation. * Escalates pipeline-level issues to the Partner Data Services engineering team in Data and Analytics through the defined escalation path when a failure cannot be remediated through runbook procedures. * Supports the onboarding of new and modified feeds into overnight coverage by reviewing runbooks and surfacing operability concerns before a feed goes live. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Hacking AI at the Edge of the Indian Ocean](https://www.wearedevelopers.com/videos/100177-hacking-ai-at-the-edge-of-the-indian-ocean) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Software Engineering Social Connection: Yubo’s lean approach to scaling an 80M-user infrastructure](https://www.wearedevelopers.com/videos/1583-software-engineering-social-connection-yubo-s-lean-approach-to-scaling-an-80m-user-infrastructure) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path)