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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote -Technology Tech & Sales Support - **Company:** Teleperformance USA - **Location:** Dallas, TX, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Computer Networks, Desktop Computing, Issue Tracking Systems, Internet Services, Internetworking, Web Applications, Software Troubleshooting, PkMS - **Published:** June 30, 2026 - **Apply:** https://www.disabledperson.com/jobs/73372146-remote-technology-tech-sales-support ## About the Role + Over 18 years of age What We Prefer + HS Diploma or equivalent + Comfort with desktop computer system + Proven oral & written communication skills + Familiarity with personal computers, operating systems, software, and computer terminology + Demonstrated problem solving skills + Ability to work independently and multi-task, * Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. * Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. * Communication: Outstanding communication, listening, and analytical skills. * Organizational Skills: Strong organizational and problem-solving skills. * Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. * Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. * Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. * Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. ## Description As a Technology Technical Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment., As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. * Provide front line, first level, technical assistance for consumers * Supporting Client specific high speed internet services delivering an exceptional customer experience * Resolve technical problems, within a fast paced, customer facing environment * Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. * Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. * Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. * Demonstrate advanced product knowledge and he ability to solve customer issues. * Resolve customer issues on the first call as frequently as possible. * Open and manage trouble ticket system for user issues, Data Network, OS issues. * Be patient, courteous and friendly with customers at all times. * Demonstrate a positive attitude. * Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. * Adhere to all work schedule assignments. * Abide by and support management directives and adhere to all TP policies. We're looking for fearless people - people who are inspired to deliver only the best in all that we do. ## Related Videos - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [Why Your Next Best Talent Might Not Be in Your Neighborhood](https://www.wearedevelopers.com/videos/1861-why-your-next-best-talent-might-not-be-in-your-neighborhood) - [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Rust Beyond Systems: Revolutionizing Web Development](https://www.wearedevelopers.com/videos/1111-rust-beyond-systems-revolutionizing-web-development) ## Related Articles - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)