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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Engineer I, IT Systems - **Company:** CAREMETX LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Systems Engineering, Software as a Service, Cloud Computing, Software Documentation, Identity and Access Management, Microsoft Office, Windows Servers, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Single Sign-On, Software Deployment, Diagnostic Tools, Zapier, Microsoft InTune, Information Technology, Servicenow - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3fd6c1d1b4d8edc9 ## About the Role * 6+ years' experience working within an IT Helpdesk * 6+ years in IT Engineering and support roles. * 6+ years' experience with call center telephony systems * Solid experience managing and designing MS Office 365 * Possess knowledge and experience in working in hybrid environment of virtualized and cloud platforms. * Automation of administrative tasks using PowerShell and Workato. * Assist with the monthly Windows Update deployment process to Windows servers and workstations. * Advanced technical writing skills to document and maintain records for IT systems and standard operating procedures. * Experience with HIPAA requirements, * Ability to interface with all levels from end-users to senior management. MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS: * Quickly solve problems and resolve issues. * Ability to manage large and complex projects. * Ability to work on multiple projects simultaneously with frequent interruptions. * Maintain positive working relationships with co-workers and vendors. * Quickly learn new tools and resolve issues using all available resources. * Proactively and continually expand professional development. * Excellent communication and interpersonal skills, with the ability to work effectively in a cross-functional team environment. * Capacity to work independently and collaboratively in a fast-paced and dynamic environment., * The employee must occasionally lift and/or move up to 10 pounds., * Must be flexible on schedule and hours * Extensive travel is required (60% travel) CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply. ## Description The Senior Engineer I (ITSys) is responsible for managing day-to-day operations of CareMetx Internal Systems (phones, network, fax, SaaS, software, audits, automation.) They are a subject matter expert for elevated support and guidance to CareMetx internal systems. The Senior Engineer I (ITSys) will mentor and provide guidance to Service Desk team, manage vendor contracts, create reports for End- User-Services (EUS), develop recommendations for process improvements, cross train with other System Engineers, lead small IT Projects, and present new projects or initiatives to Senior Leadership., * Design, implement, and troubleshoot call center telephony systems (Five9, InContact, etc...) * Proficient understanding of technology areas such as Azure Active Directory, MS InTune/MDM, Single Sign On/MFA, and identity management. * Experience deploying and administering SaaS based cloud applications across multiple productivity domains. * Experience deploying and administering Office 365 technologies to include Exchange, Teams and SharePoint * Experience using and administrating MS InTune, and other MDM technologies for system management. * Design, manage, implement, and enhance support tools (ServiceNow) through system design and implementing new features. * Experience troubleshooting and optimizing the security tools (Endpoint Security, DLP, HIPS, etc.) * Determine system interactions and dependencies with other applications and components within the Voice Services product. * On-call support as needed based on rotation and severity of issues * Developing automated and documented processes and procedures to simplify operational activities. * Managing software/patch deployment configurations for standard OS and applications, ensure patching compliance. * Developing design and operational documents for supported applications * Providing technical support to applications and utility developers regarding integration into the operating environment. * Collaborating with management, engineering, and internal customers * Responsible for backup and recovery of all IT infrastructure * Ensure system documentation is maintained. * Interact with Tier 1/2 service desk to troubleshoot user and system issues. * Knowledge of PowerShell; to help administer, troubleshoot, and automate the environment. * Provide engineering input in the creation and update of our long-term infrastructure roadmap. * Provide after-hours infrastructure support, as needed. * Educate and guide less experienced engineers. * Experience with various monitoring/troubleshooting tools. * Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled. * Performs other related duties as assigned. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [HR ROBO SAPIENS: Decoding AI Agents and Workflow Automation for Modern Recruitment](https://www.wearedevelopers.com/videos/1470-hr-robo-sapiens-decoding-ai-agents-and-workflow-automation-for-modern-recruitment) - [Going Beyond Passwords: The Future of User Authentication](https://www.wearedevelopers.com/videos/714-going-beyond-passwords-the-future-of-user-authentication) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Robots are coming into the wild! 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