> Markdown version of [/jobs/ext/1147467-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1147467-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Jacksonville State University - **Location:** Jacksonville, AL, United States - **Salary:** $45,000.0 - **Contract:** Permanent contract - **Skills:** Information Systems, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hard Disk Drives, Monitoring of Systems, Software Systems, TCP/IP, Data Logging, Network Routers, Connectivity Problems, Firewalls (Computer Science), Information Technology - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=13d9deb79920ba77 ## About the Role * Bachelor's degree in Computer Science or related field required. An equivalent combination of experience and training may be substituted for degree requirement. ## Description The IT Support Specialist provides technical assistance and network support, including hardware and software support to the entire academic and administrative areas in the campus community, in addition to troubleshooting and repairing computer problems, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal end-user performance., * Provides administrative, direct face-to-face, and campus based technical support to students, faculty and staff on a wide variety operating systems and hardware platforms and network connectivity issues, and maintains maintain in-house computer systems, desktops, peripherals and applications. * Develops and recommends specifications for new hardware/software solutions for use by the University community. * Works with end users to identify and deliver required support service levels. * Conducts training and support to end users on accessing/utilizing computer resources and applications. * Installs, configures, tests, maintains, monitors, and troubleshoot end user workstation hardware and software. * Troubleshoots networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless. * Performs analysis, diagnosis, and resolution of complex IT problems for end users, and recommends and implements corrective solutions. * Receives and responds to incoming support request. * Maintains inventories of all IT related hardware and software. * Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring system performance. * Accurately documents instances of hardware and software failure, repair, installation, and removal. * Constructs, installs, and tests customized configurations based on various platforms, operating systems and applications. * Supports development and implementation of new Information System projects. * Engages with third-party support, PC equipment, and software vendors about their software functionality. * Installs new computer workstations in campus computer labs, develops methods for rapidly deploying new systems and restoring old systems by the use of cloning or other technologies. * Manage their specific ticket queue, troubleshoot encryption and system configuration issues, and add and troubleshoot hardware such as hard disks and memory. * Manage ticket queue of reported issues, troubleshoots encryption and system configuration issues, and adds and troubleshoots hardware such as hard disks and memory. * Performs other duties as assigned. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)