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# Service Desk Technician

- **Company:** Sourcepass, Inc.
- **Location:** United States (Remote available)
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Desktop Computing, Networking Hardware, Local Area Networks, Microsoft Office, Network Routers, Sonicwall, Computer Equipment, Information Technology, Cisco
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d631c19fe99e7750

## About the Role

* Technical Support Experience: 3-5 Years (Preferred)
 * Experience working with Azure (A plus)
 * Experience working with Office 365 (Preferred)
 * Experience working with SonicWall devices (Preferred)
 * Experience working with HP Devices (Preferred)
 * Ability to communicate effectively
 * Ability to Prioritize multiple tasks effectively
 * Ability to work in a fast-paced environment
 * Ability to work independently and in a team environment
 * Proven Experience as a Technical Support Analyst or relevant position
 * CompTIA A+ and Network+ will be required within 1 year of hire.

Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.

## Description

As a Service Desk Technician, you will be responsible for working closely with our clients, providing advanced Level II IT knowledge, tools, and problem-solving skills to determine, diagnose and solve all IT-related issues. The schedule for this position is Monday - Friday 1-10 PM EST. The salary for this position is $60,000+ (negotiable based on experience). This is a remote position., * Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

 * Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality
 * Install and configure appropriate software and functions according to specifications
 * Diagnose and maintain local networks in ways that optimize performance
 * Ensure security and privacy of networks and computer systems
 * Provide orientation and guidance to users on how to operate software and computer equipment
 * Organize and schedule diagnostic testing around client availability to inhibit impact
 * Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
 * Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results)
 * Identify and document computer or network equipment warranty issues and communicate them internally.
 * Act as a liaison between Vendors and clients for open vendor support requests


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