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# Technical Service Coordinator - Field Operations Support

- **Company:** WATER SOURCE SOLUTIONS, INC.
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Salary:** $43,680.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Business Systems, Microsoft Office, Workday
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9e12a235675902a5

## About the Role

* 2+ years of experience in field service coordination, dispatch, technical support, operations, or a similar role.
 * Associate degree required; Bachelor's degree preferred.
 * Strong technical aptitude with the ability to quickly learn new software and business systems.
 * Excellent organizational, problem-solving, and multitasking skills.
 * Outstanding written and verbal communication abilities.
 * Typing speed of 65+ WPM (in-person assessment required).
 * Experience supporting mobile field technicians or service operations is highly preferred.
 * Proficiency with Microsoft Office and dual-monitor computer environments.

## Description

The Technical Service Coordinator serves as the primary operational support resource for our field service technicians. This role ensures technicians have the information, scheduling, technical documentation, and administrative support needed to efficiently complete installations, maintenance, and repair calls. Success in this position requires strong problem-solving skills, excellent communication, the ability to multitask in a fast-paced environment, and confidence working with technology and service management systems., * Provide real-time phone, text, and email support to field service technicians throughout the workday.

 * Coordinate technician schedules, dispatch service calls, installations, preventive maintenance, and emergency service requests.
 * Review, prioritize, assign, and monitor work orders to ensure timely completion and compliance with company procedures.
 * Assist technicians by researching equipment history, service records, parts availability, and technical documentation.
 * Serve as the primary point of contact for customers regarding service appointments, updates, and follow-up communication.
 * Collaborate with Warehouse, Sales, Billing, and Management to resolve service issues and improve operational efficiency.
 * Maintain accurate customer accounts, equipment records, and service documentation.
 * Identify scheduling conflicts and operational challenges, proactively developing solutions to minimize downtime.
 * Support continuous improvement initiatives and help maintain high levels of customer satisfaction.


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