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# Tier 2 Remote Support (Evenings)

- **Company:** Columbia Technology Partners
- **Location:** Annapolis Junction, MD, United States
- **Experience:** Expert
- **Salary:** $7,000.0 - $20,000.0
- **Contract:** Permanent contract
- **Skills:** Remote Access Technology, Windows Remote Assistance, Remote Desktop Services
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0e4ac511bec32160

## About the Role

* IAT Level 1 certification required (CompTIA A+ or Network+)
 * HS Diploma or GED with 15+ years of relevant experience OR Bachelor's degree with 10+ years of relevant experience
 * Experience troubleshooting hardware and supporting end-user devices
 * Hands-on experience with Remote Assistance and Remote Desktop tools
 * Strong problem-solving skills and ability to work independently in a shift-based support environment, * U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
 * Certification Requirements:
 + DOD 8570 IAT Level 1 certification

This position requires an active Security Clearance with appropriate Polygraph.

## Description

Columbia Technology Partners is seeking a Tier 2 System Administrator to join our Remote Operations team supporting end users across network, desktop, and systems environments. In this role, you'll be a go-to problem solver-helping users troubleshoot issues, restore functionality, and stay productive. You'll work hands-on with both hardware and software, leveraging remote tools to support a distributed user base while collaborating with a supportive team., * Provide Tier 2 technical support for hardware, software, and system-related issues

 * Troubleshoot, diagnose, and resolve problems from initial report through full resolution
 * Deliver remote support using tools such as Remote Desktop and other remote access solutions
 * Investigate and resolve help desk tickets supporting cloud and endpoint environments
 * Apply structured diagnostic techniques to identify root causes and implement fixes
 * Offer guidance and support to junior team members when needed, Our salary ranges are based on the following key factors:
 * Job Role and Responsibilities: The specific duties and responsibilities associated with each role form the foundation of our compensation structure.
 * Market Research and Industry Benchmarks: We conduct regular analysis of market trends and salaries across our industry, using reliable compensation data to ensure we stay competitive.
 * Experience and Qualifications: An individual's experience, education, certifications, and specialized skills all contribute to determining their position within a salary range.
 * Location: Salary ranges may be adjusted based on geographic cost of living, in accordance with local and national standards.
 * Company Performance: Our compensation practices also take into account overall company performance and financial health, ensuring that we maintain sustainability while rewarding our team.


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