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# IT Support Technician

- **Company:** The Multi
- **Location:** Irvine, CA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $61,000.0 - $77,250.0
- **Contract:** Permanent contract
- **Skills:** IBM OS/2 (Software), Microsoft Windows, Apple IOS, Apple Mac Systems, Chrome OS, Software as a Service, Linux, Identity and Access Management, Issue Tracking Systems, Data Streaming, Computer Equipment, Gsuite, Zendesk, User Administration
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=69a1b07176401cbe

## About the Role

You Have

 * 1-3 years of hands-on IT support/help-desk experience (remote-first or hybrid environment).
 * Performed macOS hardware support in a remote-first environment.
 * Shipped hardware devices and supplies through FedEx.
 * Familiarity with macOS and Windows 10.
 * A natural problem-solver who enjoys getting to the bottom of things.
 * Worked in an environment where you've had the freedom to think independently.

Bonus Points

 * Apple Genius Bar or Apple retail/support experience.
 * Experience with ChromeOS, iOS, Linux, or streaming devices.
 * Hands-on with a ticketing system (Zendesk) and/or asset management (Asset Panda).
 * Exposure to device/identity management (JumpCloud, Google Workspace as an end-user admin).
 * Help desk experience on a small IT team, where you owned tickets end-to-end.

## Description

We're looking for an IT Support Technician to join our team. In this role, you'll be the go-to resource for Help Desk support across Multi Media and its subsidiaries, helping employees troubleshoot hardware, software, and device-related issues. You'll provide support across a range of environments, including macOS, Windows, ChromeOS, iOS, Linux, and streaming devices, and play an important role in keeping our teams productive day to day.

This is a hybrid role and requires travel to our Irvine office 2-3 days per week.

You Will

 * Be the first point of contact for all Help Desk tickets, so you'll triage them and update them with the appropriate current statuses daily.
 * Troubleshoot and resolve software and hardware-related computer workstation issues on macOS, ChromeOS, and WinOS to provide direct desk-side support for internal customers
 * Prepare devices for shipping & create FedEx shipping labels. Follow up on previous shipments as needed.
 * Wipe and prepare various devices for reissue or repair.
 * Execute onboarding/offboarding tasks and basic SaaS account provisioning, following established runbooks.


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