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# IT Service Desk Coordinator

- **Company:** Kwik Trip Inc.
- **Location:** La Crosse, WI, United States
- **Experience:** Starter
- **Salary:** $43,597.0 - $63,253.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, IBM System I, Issue Tracking Systems, Jabber, Microsoft Office, System Center Configuration Manager, Office365, Workspace ONE, Software Troubleshooting, Peripherals, Information Technology, IronPort, Cisco, Server Operating Systems & Platforms, Servicenow
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5cc8d572abab26ca

## About the Role

* Associate degree in an Information Technology-related field or equivalent work experience
 * 1 to 3 years of experience in an IT service desk or technical support role
 * Working knowledge of Windows desktop and server operating systems and macOS
 * Understanding of Active Directory, IT service management, and ticketing systems
 * Experience supporting Microsoft Office and Microsoft 365 applications
 * Strong troubleshooting, analytical, and problem-solving skills
 * Excellent verbal and written communication skills
 * Ability to multitask, stay organized, and work independently with minimal supervision
 * Valid driver's license

Even Better If You Have

 * ITIL certification
 * Hardware or software certifications such as CompTIA A+, Network+, Server+, MCSE, or ServiceNow
 * Experience with ServiceNow, SCCM, Cisco Jabber, Office 365 Administration, or OneDrive
 * Exposure to AS400, EMM tools such as Workspace ONE, Cisco IronPort, or Hyland OnBase

Physical Requirements

 * Ability to lift up to 40 pounds
 * Ability to stoop, kneel, and crouch as needed to move and set up equipment

## Description

Kwik Trip is seeking an IT Service Desk Coordinator to provide fast, reliable, and customer-focused technical support to our end users at our La Crosse Support Campus. In this role, you will serve as a primary point of contact for technology issues, helping diagnose and resolve hardware, software, and system-related concerns. You will also support continuous improvement of service desk processes and documentation.

What You'll Do

 * Respond to IT support requests in person, by phone, chat, and through ServiceNow
 * Diagnose and resolve hardware, software, and operating system issues
 * Accurately document incidents and requests in ServiceNow with clear, timely updates
 * Review and analyze support requests to identify trends and recommend long-term solutions
 * Determine when requests require escalation to incidents or problems and coordinate with appropriate support teams
 * Maintain, create, and update technical documentation and knowledge articles
 * Provide basic end-user training and guidance as needed
 * Install, configure, and support computer peripherals and related equipment
 * Deliver consistent, high-quality customer service in a fast-paced environment


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