> Markdown version of [/jobs/ext/1147992-major-incident-response-production-support](https://www.wearedevelopers.com/jobs/ext/1147992-major-incident-response-production-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Major Incident Response Production Support - **Company:** Fmr LLC - **Location:** Merrimack, NH, United States (Remote available) - **Contract:** Permanent contract - **Skills:** .NET Framework, Amazon Web Services, Apache HTTP Server, Apache Tomcat, JIRA, Microsoft Azure, Unix, Cloud Computing, Linux, DevOps, Middleware, Monitoring of Systems, Microsoft SQL Server, Windows Servers, Shell Script, Datadog, Scripting, Grafana, Sybase, Splunk, Servicenow - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=eaddb17f3dc93ad7 ## About the Role We are seeking a technical problem solver with a strong background in production support to join our Major Incident Management team. This role combines Major Incident Management responsibilities with hands-on technical expertise across cloud, infrastructure, and application environments. The ideal candidate is passionate about troubleshooting, thrives in high-pressure situations, and is eager to grow their technical and coordination skills in a dynamic environment. The Expertise and Skills You Bring * Requires Bachelors or equivalent with 2+ years of experience or Masters with 0+ years of experience * A minimum of 2 + years of hybrid experience in Production Support, Development or SRE Experience. Hands-On experience developing or supporting highly distributed multi-tiered systems at scale * Ability to triage while leading an incident call, perform root cause analysis, and be decisive under pressure * A self-starter and team player who can independently manage multiple responsibilities in a dynamic environment * Solid understanding of Cloud Computing and DevOps concepts including CI/CD Pipelines * Perform second-level support using visibility tools such as Datadog and Splunk and expert hands on experience with one or more (Datadog, Splunk, Grafana) * Understanding of ITIL processes (Incident, Problem, Change Management) * Effective business communication and influencing skills * Relevant certifications (ITIL, AWS, Azure) are a plus * Bonus: Retail trading , Asset Trading, or Financial Services Technology experience is a plus * Cloud Platforms: AWS, Azure * Operating Systems: Unix, Linux, Windows Server * Scripting and Development: Shell Script, .NET * Middleware and Integration: Tomcat, Apache * Monitoring Tools: Splunk, Datadog, Grafana, * Databases: Oracle DB, MS-SQL, Sybase * ITSM Tools: JIRA, ServiceNow ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)