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# IT Service Desk Specialist

- **Company:** Suncoast Credit Union
- **Location:** Tampa, FL, United States (Remote available)
- **Salary:** $39,520.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Software Applications, Microsoft Outlook, Desktop Computing, Microsoft PowerPoint, Tablet Computers, Software Troubleshooting, Information Technology
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5a26c95ce7964247

## About the Role

* High school diploma or equivalent
 * 1+ years of hardware and software troubleshooting experience preferred
 * Preferred certifications; Microsoft MD-100 (Windows 10), MD-101 (Managing Modern Desktops), Comptia A+ 220-1001 or Comptia A+ 220-1002, MO-100 Microsoft Word, MO-200 Microsoft Excel, MO-300 Microsoft PowerPoint, or MO-400 Microsoft Outlook
 * Basic technical knowledge of internal products and software necessary to assist staff with troubleshooting
 * Ability to meet monthly adherence numbers
 * Ability to work evening hours outside of normal operating hours
 * Ability to prioritize tasks and deal effectively with changing priorities to meet deadlines in a fast-paced environment
 * Accurate, detail-oriented, and organized with task management
 * Ability to analyze and resolve routine problems or situations

Skills

 * Customer Service

## Description

Schedule: Monday through Friday, between the hours of 7:00 AM - 6:00 PM
The IT Service Desk Specialist supports the Information Technology Division by troubleshooting and resolving hardware, operating system, and software-related problems. This role also maintains the active directory of users for the organization. An ideal candidate is a patient and kind individual who is driven to satisfy members and employees. This individual thrives in a high-ticket volume, fast-paced call center environment.
Responsibilities:

 * Facilitate incoming technical support calls
 * Resolve staff support tickets while meeting adherence and SLA times
 * Document all calls and follow through to the conclusion of the ticket
 * Track assignments and communications between credit union members and staff
 * Troubleshoot and resolve routine end-user hardware, operating system, and software-related problems for the Help Desk
 * Troubleshoot issues with mobile devices and tablets remotely
 * Create reference documents for departments and staff to maintain IT Help Desk knowledgebase
 * Escalate and route non-Help Desk tickets to the correct inter departments
 * Onboard or remove users from software applications and the active directory groups within allotted timeframes
 * Communicate credit union outage notifications in a timely manner
 * Assist with installation, troubleshooting, configuration, and customization of hardware or software
 * Assemble and ship equipment for users
 * Participate in the CU360 shadowing program


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