> Markdown version of [/jobs/ext/1148076-tier-2-msp-support-technician-systems-administrator](https://www.wearedevelopers.com/jobs/ext/1148076-tier-2-msp-support-technician-systems-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 MSP Support Technician / Systems Administrator - **Company:** Arís Inc - **Location:** Ashburn, VA, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Business Software, CompTIA Network+, Desktop Computing, Internetworking, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, Windows Servers, Networking Basics, Cloud Services, Firewalls (Computer Science), Laptops, Network Server, Cisco - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=6e3cfee4ce1b13bc ## About the Role * 3+ years of hands-on IT support experience, preferably in an MSP environment * Strong troubleshooting skills across Windows, Microsoft 365, Active Directory and basic networking * Experience supporting multiple client environments is strongly preferred * Comfortable working with business users, executives and internal technical teams * Familiarity with firewalls, VPNs, switches, wireless, backups and endpoint security tools * Ability to manage tickets, prioritize issues and communicate clearly * Strong documentation habits * Professional attitude and a client-focused approach * Certifications such as CompTIA Network+, Security+, Microsoft, Cisco or similar are a plus but not required ## Description A well-regarded Managed Services Provider in Ashburn, VA is hiring a Tier 2 Support Technician / Systems Administrator to support a private-sector client base. This is an in-office role with a company that has built a strong reputation for taking care of its clients and giving technical people room to grow. This role is ideal for a well-rounded MSP technician who enjoys solving problems, working directly with end users and clients, and supporting a wide range of Microsoft, cloud, network and infrastructure environments. You will handle escalated support issues, assist with project work and help maintain reliable IT environments for small and mid-sized businesses. Responsibilities * Provide Tier 2 support for desktops, laptops, servers, networks, cloud services and business applications * Troubleshoot Microsoft 365, Windows Server, Active Directory, Azure, Exchange, Teams and related Microsoft technologies * Support user onboarding, account administration, permissions, email issues and endpoint troubleshooting * Assist with network troubleshooting including firewalls, switches, wireless, VPNs and internet connectivity * Work tickets through a PSA system and document work clearly * Escalate complex issues when needed while owning the client communication process * Support client projects including migrations, upgrades, deployments and system improvements * Work with end users in a professional, patient and clear manner * Help maintain standards, documentation and best practices across client environments, This is an in-office role based in Ashburn, VA. The position supports private-sector clients and does not require a security clearance. Why This Role This is a good opportunity for a Tier 2 technician who wants to work for a respected MSP, sharpen their technical skills and continue growing into more advanced systems, network and project work. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Hate organising your photos? 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