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# IT Operations Technician

- **Company:** BPG (US) INC.
- **Location:** Fairfield, PA, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Service Pack, Software Engineering, Software Systems, Information Technology, Patch Management, Laptops, User Administration, User Accounts
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1bbf352a1a1a5eaf

## About the Role

* Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field
 * 2+ years of experience in technical support, IT operations, or a related field
 * Strong knowledge of hardware and software systems, including desktops, laptops, printers, and mobile devices
 * Basic knowledge of server-side systems and technologies
 * Excellent communication and customer service skills
 * Ability to troubleshoot and resolve technical issues in a timely and efficient manner
 * Strong documentation and problem-solving skills
 * Familiarity with queue-based systems (e.g., JIRA)
 * Basic understanding of user management and systems administration principles
 * Ability to work independently and in a team environment
 * Ability to travel between BPG locations (approximately 25% travel)

## Description

We're looking for an IT Operations Technician to join our team! In this role, you'll provide first-line technical support to internal customers, troubleshoot hardware and software issues, and ensure the smooth operation of the organization's technology systems., * Provide technical support to internal customers via the internal ticket system, phone, email, and in-person communication

 * Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices
 * Install, configure, and maintain hardware and software systems
 * Respond to help desk tickets in a timely and efficient manner using a queue-based system (e.g., JIRA)
 * Document and track technical support incidents using a ticketing system
 * Collaborate with other IT team members to resolve complex technical issues
 * Monitor and maintain the performance and security of technology systems
 * Participate in the patch management process to ensure all systems (including servers) are up to date with the latest security patches and software updates
 * Perform basic user management tasks, such as creating and managing user accounts and permissions
 * Perform basic systems administration tasks, such as monitoring system logs, backups, and performance metrics
 * Perform basic server-side tasks, such as updating software and security patches, monitoring performance, and troubleshooting issues
 * Participate in IT projects as needed


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