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# Information Technology Support Technician

- **Company:** Village of Northbrook
- **Location:** Northbrook, IL, United States
- **Salary:** $65,985.0 - $74,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Systems Engineering, Issue Tracking Systems, User Environment Management, Tablet Computers, Information Technology, Laptops
- **Published:** July 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=27b2d7db8dd7b809

## About the Role

This position requires strong customer service skills, technical aptitude, and the ability to manage multiple priorities in a fast-paced environment., License(s) and/or Certification(s)

 * Must possess a valid State of Illinois Class D drivers' license, or ability to obtain one upon hire.

Education and Experience

 * Associates degree in computer science or related field or equivalent combination of education and work experience
 * One or more years of experience supporting technology solutions with a strong desire to learn more, * supporting technology solutions: 1 year (Required)

## Description

The IT Support Technician provides first-level technical support to all Village staff, ensuring timely troubleshooting, triage, and resolution of technology issues. This role serves as the initial point of contact for IT-related concerns and escalates more complex issues to End-User Computing Engineers or Systems Engineers as needed. The technician supports a wide range of technologies, including desktop and laptop computers, software applications, tablets, mobile devices, printers, copiers, and other network-connected equipment., * Diagnose and resolve technical issues by identifying root causes and implementing effective solutions

 * Provide timely responses and resolutions in accordance with established Service Level Agreements
 * Respond to support requests via ticketing system, phone, email, and in-person inquiries
 * Accurately log, track, and update all incidents and service requests in the ticketing system
 * Escalate complex or advanced technical issues to appropriate IT staff
 * Identify recurring issues and recommend long-term solutions to prevent future incidents
 * Prioritize and manage multiple support requests to ensure efficient resolution
 * Coordinate with external vendors as needed to resolve technical issues
 * Provide guidance and informal training to staff to promote effective use of technology and reduce support needs
 * Follow direction from senior IT staff to support timely and effective issue resolution
 * Assist in overseeing IT Interns, including training on basic troubleshooting, device imaging, and daily tasks
 * Perform other duties as assigned


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