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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Associate (Part-Time) - **Company:** AboutGolf, Limited - **Location:** Maumee, OH, United States (Remote available) - **Salary:** $45,760.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Salesforce.Com, TeamViewer, Data Logging, Software Troubleshooting - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c498e7b5e6b71ba1 ## About the Role * Some experience in technical support, help desk, or a customer- facing technical role is preferred, but not required - we're happy to train the right person * Basic comfort with troubleshooting software, hardware, or network issues - either from work experience or personal interest in technology * Comfortable communicating with customers by phone and email in a friendly, professional way * Familiarity with CRM or ticketing systems is a plus; no prior Salesforce experience required * Able to stay organized and keep track of a few open cases at a time * Good written communication skills - clear and concise when logging notes or following up with customers * Willing to dig into a problem and ask for help when needed * No degree required - relevant experience, coursework, or genuine interest in technology is what mattersWilling to dig into a problem and ask for help when needed Nice to Have: * Experience with golf simulator systems, AV hardware, or gaming software * Familiarity with Salesforce case management and dashboards * Interest in golf or prior experience with the game - helpful for product intuition * Comfort operating in an evolving environment where not everything is documented yet, * Technical support: 1 year (Preferred) Ability to Commute: * Maumee, OH 43537 (Preferred) ## Description This part-time role is a great entry point into technical support at aboutGOLF. You'll be helping customers during our busiest coverage windows - weekday evenings and throughout the weekend - when golfers are most active on our simulators. If you enjoy solving problems and helping people, this role is a strong fit. You will support commercial and residential clients remotely, helping troubleshoot and resolve technical issues with guidance from the full-time support team. You will report to the Director of Customer Experience and play an important role in keeping our customers supported when they need it most Important Note: This role is fully remote after onboarding. Candidates must be based in Maumee, OH for initial in-person training. Work hours are weekday evenings and weekends, totaling 15-25 hours weekly, with more hours available during the winter season. WHAT YOU WILL DO: Case Management & Queue Ownership * Work a Salesforce case queue, following defined stages and SLAs with support from the full- time team * Respond to new cases and customer replies in a timely manner during your scheduled hours * Handle customer cases across phone and email, escalating to full-time staff when needed * Keep case notes clear and up to date so the team can follow along on any open issue * Document resolutions and close reasons when wrapping up cases Technical Troubleshooting * Troubleshoot common issues across simulator hardware, software, networking, and display systems, escalating * Perform remote sessions via Team Viewer to troubleshoot and resolve issues directly on customer systems * Apply curiosity and a willingness to learn when working hrough unfamiliar issues * Know when to escalate and communicate clearly when passing a case to development, a vendor, or the full-time team Communication & Customer Experience * Communicate clearly, professionally, and proactively - customers should always know where their case stands * Follow defined inactivity and closure procedures, including sending closing notices and a structured follow-up cadence * Coordinate with Customer Success on warranty and order- related handoffs Process & Continuous Improvemen * Consult the knowledge base before escalating - and contribute to it after resolving complex or recurring issues * Flag patterns in the queue: recurring issues, missing documentation, or process gaps that can be addressed upstream * Stay flexible as processes and tools evolve - this is a role with room to grow over time ## Related Videos - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Winning talents through play - Corporate Gaming with AKEYI](https://www.wearedevelopers.com/videos/1062-winning-talents-through-play-corporate-gaming-with-akeyi) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)