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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support - **Company:** NDM Hospitality Services - **Location:** Kissimmee, FL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Outlook, Mobile Application Development, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, Network Connections, PCI Data Security Standards, Microsoft SharePoint, Wi-Fi Technology, Peripherals, Zendesk, Servicenow, Windows Client - **Published:** May 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3c05c4cf8b4efb5e ## About the Role Do you have experience in macOS?, * 1-2 years of hands-on IT support experience; hospitality or multi-site environment a strong plus * Windows 10/11, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, Entra ID) * Networking fundamentals: IP, DHCP, DNS, Wi-Fi troubleshooting, basic switch/AP support * Mobile device support (iOS & Android), including MDM-managed devices * Clear communicator who can translate tech-speak for non-technical hotel staff and managers * Steady under pressure - full-house holiday weekends don't rattle you * Self-directed - you own your shift and don't need hand-holding on weekends NICE TO HAVE * CompTIA A+, Network+, or Microsoft 365 Fundamentals (MS-900) * POS platform experience: Micros, Simphony, or Toast * PMS experience: OPERA, Agilysys, or similar * Ticketing system familiarity: ConnectWise, Freshdesk, ServiceNow, or equivalent * AV support experience in conference or event environments * Bilingual English/Spanish - a plus in the Orlando market ## Description NDM Hospitality is hiring an IT Support Specialist to join the on-site technology team at the Margaritaville Resort Orlando complex - a premier destination spanning Margaritaville Resort, Sunset Walk entertainment district, and Embassy Suites. This is a weekend-anchor role for someone who moves quickly, works independently, and takes pride in keeping a world-class guest experience running without a hitch. You'll be the boots-on-the-ground IT resource across all three properties during high-traffic weekend operations, reporting directly to the Complex IT Manager. WHAT YOU'LL DO Day-to-Day Support * Resolve hardware, software, and connectivity issues for hotel staff across all three properties via tickets, phone, and walk-ups * Set up, maintain, and swap out workstations, printers, handhelds, and peripherals * Document all tickets and resolutions clearly in the service desk system * Escalate complex issues with full context so senior staff can pick up without delay Hospitality Systems * Support POS systems across F&B outlets and Sunset Walk venues - terminal resets, receipt printers, network connectivity * Provide first-line PMS support for front desk and housekeeping operations * Maintain guest-facing technology: in-room entertainment, lobby kiosks, digital signage, and resort-wide Wi-Fi * Support AV setups in meeting rooms and event spaces Operations & Compliance * Participate in after-hours maintenance windows for updates, replacements, and infrastructure work * Assist with new associate tech onboarding - accounts, equipment, and access * Keep IT equipment rooms and cable infrastructure organized and compliant * Follow PCI-DSS and IT security protocols across all payment-adjacent systems ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)