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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - Helpdesk Analyst - **Company:** Power Costs, Inc. - **Location:** Norman, OK, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Confluence, JIRA, Software Documentation, Software Engineering, Software Project Management, Windows Deployment Services, Diagnostic Tools, Peripherals, Information Technology, Laptops - **Published:** July 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4de4c8cea0483c8e ## About the Role PCI Energy Solutions is seeking a technical, detail-oriented and motivated Desktop Support Technician/Helpdesk Analyst to join our team. This entry-level position offers the opportunity to learn and grow in the field of hardware, and software management. The ideal candidate will possess a positive attitude, excellent communication skills, and a desire to help and support end-user IT needs., * Certifications like CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft IT Support Specialist Professional, or equivalent. * Strong attention to detail and ability to follow procedures accurately. * Technical knowledge of operating systems, hardware, software and applications. * Basic proficiency in Windows and MAC operating systems. * Basic knowledge of Networking * Excellent Customer Service and Communication skills. * Excellent Problem-Solving and Time Management skills. * Positive attitude and eagerness to learn new technologies. * Flexible availability to support a 24/7 on call rotation. Beneficial: * 2+ years of experience as a Desktop Support Technician * 2+ years of customer service experience in an IT organization. * Bachelor's degree Information Technology or a related field, or equivalent experience. * Familiarity with Jira/Confluence. ## Description * Deploy, configure, and maintain desktop and laptop computers, peripherals, mobile devices, and software applications for local and remote employees. * Troubleshoot and resolve hardware and software issues using diagnostic tools and escalation procedures. * Manage IT asset inventory and coordinate equipment procurement and lifecycle management. * Maintain Windows Deployment Services (WDS) infrastructure. * Coordinate with third-party vendors for equipment maintenance and on-site repair services. * Provision and manage user identities, access controls, and group memberships using Active Directory and/or Entra ID. * Perform regular system patching, updates, and security hardening to maintain compliance and system integrity. * Deliver technical training and onboarding support to end-users on hardware, software, and other applications as needed. * Document technical processes, maintain knowledge base articles, and update system documentation. * Resolve IT support requests through ticketing queue system. * Other duties as assigned. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)