> Markdown version of [/jobs/ext/115028-help-desk-technician-it-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/115028-help-desk-technician-it-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician (IT Support Specialist I) - **Company:** Partners Personnel - **Location:** Compton, CA, United States - **Experience:** Starter - **Salary:** $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, VoIP, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, System Center Configuration Manager, TCP/IP, Connectivity Problems, Peripherals, Microsoft InTune, Laptops, Zendesk, User Administration, Servicenow - **Published:** May 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=79d86f97f292b42a ## About the Role Do you have experience in Windows?, The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive mindset. This role combines desk-side support, device deployment, field support, and operational follow-through while partnering with senior IT staff to ensure reliable and efficient technology support across the organization., * 1-3 years of experience in a Help Desk or IT Support role * Strong troubleshooting experience with: * Windows operating systems * Microsoft Office applications * Printers and peripherals * End-user hardware * Experience with Active Directory user management, permissions, and group membership * Familiarity with ticketing or ITSM systems (Freshservice, Freshdesk, ServiceNow, Jira Service Management, etc.) * Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and connectivity troubleshooting Preferred Qualifications * Experience with endpoint management tools such as Intune or SCCM * Familiarity with ITIL concepts and service management practices * Experience with structured cabling (Cat6, fiber) * Familiarity with VoIP or telephony systems * Experience supporting CCTV or surveillance systems * Experience in warehouse or multi-site environments Pay: $28.00 per hour Experience: * Intune: 1 year (Preferred) * Help desk: 3 years (Preferred) * IT service management: 1 year (Preferred) ## Description We are seeking a motivated and customer-focused Help Desk Technician (IT Support Specialist I) to join our IT team. This role serves as the primary point of contact for end-user technical support and is responsible for delivering hands-on IT assistance across office and warehouse environments., End-User Support * Serve as the first point of contact for IT support requests and incidents * Troubleshoot Windows operating systems, Microsoft Office applications, login/account issues, printers, and connectivity problems * Support desktops, laptops, mobile devices, peripherals, and user-facing technology * Configure and troubleshoot printers, multifunction devices, and related hardware * Provide timely communication and updates to end users throughout the support process * Ticket Management & Documentation * Manage incidents and service requests through ticketing platforms such as Freshservice, Freshdesk, ServiceNow, or similar systems * Accurately document troubleshooting steps, resolutions, deployments, and device changes * Maintain organized records of support activity and inventory updates * Contribute to IT documentation, SOPs, and knowledge base articles Field Support & Deployments * Perform on-site support in office and warehouse environments * Stage, deploy, install, replace, and decommission workstations and equipment * Mount and replace hardware including workstations, cameras, and peripherals * Assist with basic cabling and physical equipment installations * Support CCTV systems with device replacement and connectivity troubleshooting Asset & Operational Support * Maintain accurate inventory records for IT assets and equipment * Assist with procurement, staging, tracking, and lifecycle management of devices * Gather operational details, photos, and documentation for projects and issue tracking * Escalation & Team Collaboration * Perform initial troubleshooting and determine when escalation is necessary * Escalate unresolved issues to Tier 2/3 IT staff with complete documentation * Collaborate with team members to minimize downtime and ensure timely issue resolution ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)