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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Manager - **Company:** American Fidelity Assurance - **Location:** Oklahoma City, OK, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Data Architecture, Data Integrity, Microsoft Office, Microsoft PowerPoint, Salesforce.Com, Apex Code, Information Technology, Marketing Cloud - **Published:** May 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5e56a8763528bac2 ## About the Role Do you have a valid Certified Salesforce Administrator certification?, Do you have experience in macOS?, Do you have a Bachelor's degree?, * Bachelor's degree from four-year college or university in Marketing, Communications, Business Administration or Computer Science; Bachelor's degree preferred, commensurate experience of at least 7 years of Salesforce administration and/or development acceptable * Two or more of the following certifications (at least one required): + Salesforce Administrator Certification + Salesforce Advanced Administrator Certification + Salesforce Platform Builder Certification * Strong oral and written communication skills * Strong research, analysis and interpretation skills * Ability to manage projects involving complex themes, communications related to value-added services and misc. projects * Ability to make decisions that impact the companies goals, objectives and growth * Experienced in CRM , CSM , and Marketing Cloud methodology * Experienced in detail data architecture * Ability to develop documents (informational bulletins, e-mail blasts and document updates) and communication materials ( presentations, manuals, PowerPoint documents, internal communications , etc .) * Ability to identify and work with third party resources ( such as programmers and vendor account managers) to gather information, build coalitions and help advance AFA objectives * Ability to present materials to stakeholders and train Colleagues * Experienced in absorbing information quickly and summarizing in an understandable format * Experience managing complex projects and working with multiple kinds of technology (webinars, websites, etc.) * Ability to prioritize projects and meet deadlines * Must be able to maintain objectivity and demonstrate diplomacy and tact in all situations * Proficient in PC Windows-based software including Microsoft Office applications * Proficient in Apple based software and operating system for both desktop and mobile #LI-TB2 ## Description * Demonstrate superior technical expertise in the development, management, and implementation of the Customer Relationship Management (CRM) / Customer Service Management (CSM) technology solution strategy by collaborating with C level positions within the organization to drive and support sales growth and customer retention goals. * Accountable for the oversight and decision making authority to drive a successful delivery of CRM/CSM technology-related projects, phases, and/or components of projects which include highly complex business rules and processes that directly impact the strategic business units' goals and objectives. * Analyze, architect, develop, configure, design, customize and implement complex business processes including workflows, visual flows, APEX code, and API integration while maintaining the data integrity and security of multiple environments within the CRM/CSM (Salesforce) system. ## Related Videos - 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