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# Helpdesk Manager

- **Company:** enGenius Consulting Group
- **Location:** San Diego, CA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, NIPRNet, Oracle (Applications)
- **Published:** July 2, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9009912/helpdesk-manager

## About the Role

Minimum 5 years of DoD experience (within the past 10 years) managing large, complex programs supporting DoD customers using Oracle Federal Financials
-Project/team lead experience; Agile certification preferred
-Minimum 7 years' experience (within the past 10 years) in direct support of DAI financial and accounting operations
-Experience with DAI modules, Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OAS, and Order to Cash is preferred.
-Minimum 1 year of experience with AI tools and integration
-Ability to work fully remote with occasional on-site presence in San Diego, CA
-Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check

## Description

Perform core DAI Support Subject Matter Expert (SME) duties in addition to management responsibilities
-Monitor and report on the status of unresolved support requests on a weekly basis
-Prepare and deliver recurring status reports to program leadership
-Identify opportunities to automate manual or repetitive processes, including dashboard development and Robotic Process Automation (RPA) solutions
-Apply knowledge of financial, accounting, and reporting systems to support process improvement initiatives
-Develop and maintain staffing plans and serve as the primary point of coordination with program stakeholders


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